Director of Operations

About this role

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Overview As Director of Operations for  D iptyque  Americas (USA, Canada and LATAM) , you will be responsible for supporting the  brand’s  growth  in  all supply chain, demand planning and operational aspects by partnering   with  the Diptyque teams , as well as 3PL and Global  Operations team s . You will be accountable   for the key  l ogistics KPI ’s  as well as the  f inancial  l ogistic s  budget.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration. The Director of Operations will  seek  c onstant  optimization  an d  will foster  collaboration   with  all  stakeholder s .   This position is based in our NYC office reporting to CFO/COO.   Missions and responsibilities- Demand and Supply Planning •  Lead the strategic deployment of  agile,  demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning •  Supervise  the  Sales  and Operations Planning process  with  the demand planners for all distribution  channels  (E-commerce,  Re tail ,  Retaillers,   Travel Retail and Distributors ) ,  animating the process with all stakeholders (sales, marketing and finance) ensuring  continuous  improvement in the forecast accuracy •  Supervise purchase plan to  Global team  and replenishment plans to  Diptyque   network  to  deliver optimal stock cover  while  maintaining high fulfillment rate and low carbon footprint . •  Monitor Americas Stock  (in warehouse and stores)  •  Develop  and maintain seamless  relationships  with  HQ  teams. •  Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes. •  Identify demand forecast risks and develop effective mitigation plans. •  Assist in developing annual budgets and cost-effectiveness initiatives.   Logistics ( T ransport and  W arehouse) •  Design logistics blueprint to  support   ambitious  brand growth  and drive efficiency ( identify  and  assess  the best 3PL partners, transport partners, etc.) •  Work closely with  local partners and  the  Global   L ogistic s  team to optimize costs for inbound  and outbound  flows •  Lead and m anage the relationship  with  the existing 3PL  to drive continuous service improvement and efficiency gains •  Manage and monitor annual  Logistic  B udget ,   R eforecast and  C losing. •  Develop  annual budgets  for Logistics and  lead carbon reduction and  cost-effectiveness initiatives , in collaboration with Diptyque teams, customers and suppliers.  

Systems and reports •  Continue to improve the IT solutions to support the business  and improve  process efficiencies.  •  Optimize  Business Intelligence and reporting solutions to support decision-making  

Team management and development  •  Manage , D evelop , Empower and Retai n   a team of 3 directs  and   6 in total. •  Adapt way s  of working to  support Diptyque growth and ambitions  

Key Success factors •  Develop stra tegic vision while  remaining  hand   on •  Business driven, self-starter   and proactive •  S olution driven  mindset •  Ability to drive change management     The successful candidate will: •  Deep and proven experience ( 10+  years) working in businesses requiring an exceptionally high level of business and financial acumen. Understand ing of  the drivers for cost control and inventory management. •  Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals •  A leader who has played a key leadership role in  growing  a  supply chain  organization (from Demand Planning to   Logistics)   by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency •  Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations •  Experience scaling up  supply chain  operations on a local level •  Experience in working with  international  environment •  Passion for finding and implementing sustainable supply chain solutions

Salary Range: $190,000 - $220,000 Bonus: 20%

Diptyque is committed to diversity in all its forms and considers each application carefully.

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