Chief of Staff

About this role

About Us

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems . We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. Our stellar team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Kraken, Nium and others. We are backed by Accel, Lightspeed, NfX, and other top-tier investors.

About the Role

OpenFX is roughly 180 people across Dubai, Bangalore, London, Amsterdam, and Miami, heading toward 300 inside twelve months, and scaling from $8B toward $20B+ in monthly TPV. The business works and the strategy is clear. We are now in the phase where the constraint stops being what we decide and starts being how reliably we execute what we have already decided.

That is the phase this seat exists to solve. As Chief of Staff you are the force multiplier for everything internal: you own the executive operating system, the integrity of how the company plans and prioritizes, the signal the CEO sees, and whether decisions made at the top actually close.

One part of the seat is unusually technical. OpenFX is an engineering-heavy company moving from a single product to a multi-product company against permanently constrained engineering capacity, and the cost of that transition currently shows up as a coordination tax: conflicting priorities, unclear timelines, and prioritization decisions that get made late or informally. That requires enough product and engineering depth to hold Product, Design, and Engineering to a real prioritization discipline, and to know when an answer you are being given does not hold up.

What You’ll Do

• Own the executive operating system end to end: leadership syncs, the strategic deep-dive calendar, the executive offsites, the bi-annual planning cycles. You maintain the single source of truth for every leadership commitment, and when something is late you say so directly to the executive who owns it. This cadence surfaces problems by design, so you are equally accountable for it surfacing wins.

• Detect cross-functional misalignment early. When two leaders form opposite positions, you find it in week one rather than week five. Your first move is not to mediate: you route the two leaders to each other with a 48-hour deadline and a required output. You broker only what direct resolution has genuinely failed to close, and you force into the room only what brokering cannot. Success is measured by the share of conflicts resolved without you, rising over time.

• Hold every function to a single prioritization discipline and enforce adherence to it. Drive the company-wide capacity allocation and roadmap forum: one resource model per function agreed by the people who own the work, one prioritized cross-functional list, and a written record of every tradeoff naming what was declined and at what cost. Product owns what to build and Engineering owns feasibility. You own whether the decision gets made explicitly, on a date, by the right people, and whether it holds. Twelve months in, every function should be visibly better at this discipline than it is today.

• Interrogate rather than relay. When a capacity estimate or a timeline does not hold up, you are expected to have the depth to know it and the standing to say so before it becomes a commitment.

• Own the architecture of how the company plans and reviews itself: the quarterly planning cycle, OKR integrity from company level down to sub-function, and the standard every review is held to. BizOps owns the metrics layer and the analysis; you own the forum, the tradeoffs it forces, and whether its decisions close.

• Own the signal the CEO sees. A synthesized weekly report every Friday, assembled across the RevOps, BizOps, and Product Ops leads rather than written alone, covering hiring pipeline health, onboarding, revenue by product line, engineering delivery and prioritization changes, partnerships, operational incidents, and cultural drift, tracked with the same rigor as revenue. Soft stuff is hard stuff: across five offices, drift is a when, not an if, and it should reach the CEO as signal, with a recommendation. Monthly and quarterly post-mortems on top of it.

• Go get the unfiltered version. Information reaching you has already passed through several layers of filtering, and that filtering is not always done well. You sit in the offices, take the hallway conversations, run skip-levels, and periodically tap the raw feed to make sure nothing important is being filtered away.

• Bring the top three things, not the thirty, and never bring a problem alone. Every observation arrives as observation, hypothesis for why it exists, and options. Calibrated judgment about what is genuinely urgent is a core part of the job.

• Develop the internal narrative. Company-wide communications, the monthly AMA, planning and offsite content, and the direction the organization needs to be pushed in. What gets highlighted, what gets named, and what the company is asked to care about next quarter.

• See around the corner. OpenFX will restructure more than once on the way from 180 to 500. You name what breaks at the next breakpoint before it breaks, tell the exec team which structures will not survive it, and identify the roles that must be in seat nine to twelve months ahead of need. You also own risk and crisis readiness: identifying medium and long-term structural risks and building the contingency and response protocols before they are needed rather than during.

• Take a single line of direction and return with the outcome delivered. Navigate the organization cross-functionally and close it without status requests, check-ins, or reminders. Every handoff from the CEO carries an explicit delegation level: execute as specified, recommend then act, or act then inform. If the level is missing, you ask once and the answer becomes the default for that category of work.

• Return w

Similar jobs

• Chief of Staff — Setpoint · New York, NY (Hybrid)
• Chief of Staff — Basiccapital · New York Office
• Chief of Staff — Basata · Remote
• Chief of Staff — Ema · San Francisco Bay Area
• Chief of Staff — Vsco39 · San Francisco, California
• Chief of Staff — Quantilehealth · Hudson Yards, NYC
• Chief of Staff — Profound · New York, New York
• Chief of Staff — Permitflow · New York City, NY