Business Systems Analyst 3

About this role

Department BSD UCP - Information Services About the Department The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care. VALUES: • Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others. • Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation. • Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science. • Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone. • Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community. • Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions. The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community. Job Summary The job uses best practices and knowledge to develop new and existing systems. Solves problems and anticipates evolving business requirements to identify, design, and implement appropriate process improvements, systems alternatives, and/or enhancements to current systems.

The Business Systems Analyst 3 designs, develops, and manages analytical solutions to support operational and strategic decision-making. This role performs data analysis, reporting, and workflow evaluation, ensuring data integrity and system reliability. The analyst serves as a liaison between IT and business units, serving as a project manager on system upgrades, enhancements, testing, and end-user support. Responsibilities • Leads medium sized teams for medium duration projects (up to 8 months) and/or system support and optimization.

• Directs and maintains communication with all team members to ensure conformance with requirements of each project and user expectations. 

• Directs and monitors the activities of team members.  Provides input for peer reviews.

• Authors and reviews policies and procedures, technical and/or support documentation. 

• Develops collaborative and productive relationships with customer base. 

• Leads design and validation sessions to determine system requirements and review development.

• Identifies and pursues opportunities for process improvements.

• Has a deep understanding of business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves complex problems relating to computer equipment capacity, limitations, and operation time.

• Utilizes thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.

• Recommends process improvements in existing applications and revises existing system logic difficulties as necessary. Designs, develops, and implements new applications, systems architecture, network systems, and applications infrastructures.

• Communicates and presents on system enhancements and/or alternatives to colleagues in IT management.

• Performs other related work as needed.

Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Certifications: ---

Preferred Qualifications

Education: • Bachelor’s degree in Information Technology, Business, or related field.

Experience: • 5 years professional experience, including at least 3 years with Epic PB (reporting, extracts, security, charge router, workqueue setup).

• Experience acting as a liaison between IT and business units, supporting upgrades, enhancements, and workflow improvements.

Preferred Competencies • Strong knowledge of revenue cycle operations and Epic PB systems (reporting, extracts, charge router, workqueue setup).

• Proficiency in SQL, data querying, reporting tools (Power BI, Crystal Reports, or similar), and basic scripting.

• Excellent verbal and written communication; ability to explain technical concepts to non-technical staff.

• Analytical and problem-solving skills with attention to detail.

• Ability to manage projects and priorities independently, while collaborating in cross-f

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