Business Process Analyst II/III

About this role

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

As a Business Process Analyst II/III for Greenheck Group you will assist in identifying, defining and tracking projects in the business unit as it relates to systems. This may include, but is not limited to, business unit yearly critical few initiatives, corporate projects, defining current business processes, system utilization and the exploration of new processes and tools to eliminate waste and provide faster and more accurate throughput within the facilities. Work with multiple functional areas of the business to identify specific IT/systems initiatives and coordinate corporate resources in support of these projects.

What you’ll be doing: • Work with Business Unit Managers to develop, manage, lead, prioritize and support an on-going list of system related projects that could directly correlate to customer satisfaction either internal or external, productivity gains and/or cost savings. Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. The ability to simultaneously manage multiple projects is essential to be successful in this role.

• Work with business unit sectors to define bottlenecks, standardize and/or enhance processes to execute opportunities for improvement which eliminate human error.

• Partner with the Corporate IT teams to assist in the definition of system requirements. Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the business unit. Lead change management within the business unit in all aspects of the change management process.

• Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner.

• Translate business requirements into system specifications. Gather, document and implement business requirements utilizing any/all GPS tools and techniques. Audit existing business processes to ensure procedures and best practices are being followed. Address all non-conformances and/or training to support procedures/processes.

• Provide technical support and troubleshooting of current systems used for all business unit processes. with an emphasis on manufacturing. This position will focus on the entire order to cash business process and the multitude of systems that may support these processes. Identify and implement improvements, coordinate and present process related training initiatives within the business unit as it relates to systems. This includes but is not limited to JIRA, SAP, MII, etc.

• Develop processes, procedures and supporting documentation to enhance cost, quality and customer service while ensuring safety and compliance with government regulations.

• Mentor other analysts and provide facilitation assistance on relevant projects/project management information.

• May supervise support staff. If applicable, manage employee development planning as well as support, coordinate and execute the employee performance process. Effectively lead, train and/or mentor other analyst professionals on complex technical material and/or solutions.

• Identify, design, and maintain operational dashboards and automated data pipelines that consolidate data across ERP, WMS, and TMS platforms delivering clean, reliable datasets with meaningful narratives for operations and functional stakeholders.

• Identify, pilot, and embed AI and analytics tools into daily operations; serve as a hands-on coach and subject matter expert helping the team leverage emerging capabilities effectively.

What you should have as a level II: • 4-6 years of relevant work experience required.

• SAP (ERP) experience required.

• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.

• Project management skills and ability to manage multiple projects simultaneously is required.

• Integrated knowledge of areas that support the quote-to-cash process required.

• Expected to complete internal Lean Leader Certification.

• 4 Year / bachelor's degree or equivalent years of job experience required.

What you should have as a level III: • 6-8 years of relevant work experience required.

• SAP (ERP) experience required.

• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.

• Project management skills and ability to manage multiple projects simultaneously is required.

• Integrated knowledge of areas that support the quote-to-cash process required.

• Expected to complete internal Lean Leader Certification.

• 4 Year / bachelor’s degree or equivalent years of job experience required.

• Strong SQL skills: ability to independently query, clean, and manipulate large operational datasets to support reporting and analytics needs.

• Demonstrated experience using AI tools (generative AI, predictive analytics, or automation platforms) in a professional setting to improve processes or support dec

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