Business Manager - Sales Analytics, Capital One Travel

About this role

Business Manager - Sales Analytics, Capital One Travel

Capital One Travel is building category-defining new verticals and we're looking for a Business Manager, Sales Analytics to own the data-and-automation engine behind how we grow supply. The initial scope of this role will focus on Vacation Rentals and expand across Activities and future new verticals . This is a rare blend of analytics depth and hands-on building: you'll use our funnel data and third-party market data to decide which markets and which inventory we should pursue, then build the AI-orchestrated pipeline that actually acquires it — sourcing hosts and property managers, automating outreach, and feeding our self-serve onboarding and business-development motions.

You'll do it in a fast-moving, entrepreneurial environment with real ownership, a small scrappy team, and AI-native tooling. If you're the kind of person who looks at the process behind the numbers — not just the dashboard — and who has already been wiring up AI workflows to replace manual, low-leverage work, this role was built for you.

Responsibilities: • Market & inventory intelligence: Mine our search and conversion funnel to identify markets with high demand but low conversion — the markets where we're missing supply. Quantify inventory gaps against competitors, including the price points and property profiles we lack.

• Supply targeting strategy: Using third-party datasets, define the profile of inventory worth acquiring. Account for real-world availability — target the tier of high-performing-but-bookable properties, not just the fully-booked top listings.

• AI orchestration & automation: Design and build automated pipelines that identify target listings, source contact information for property-management companies and individual hosts, enrich and de-duplicate that data, and trigger automated outreach. Stand up and iterate on these workflows hands-on, including in Salesforce.

• Lead generation & conversion: Own the supply-acquisition funnel end to end — build the lead pipeline, define qualification criteria, set and improve conversion benchmarks, and route prospects to self-serve onboarding or to a BD salesperson. Continuously tune the workflow to lift conversion.

• Sales operations: Build the reporting, dashboards, triggers, and tooling that make the market-management and BD teams successful, and define the operating process across the function.

• Cross-functional partnership: Work closely with product, market management, business development, marketing, finance, and data partners to turn supply strategy into shipped, measurable outcomes.

• Experimentation & analytics rigor: Bring a strong quantitative orientation — query data directly (SQL), structure analyses, test hypotheses, and make decisions grounded in evidence rather than intuition.

What we're looking for: • A builder-analyst hybrid: as comfortable in SQL and a conversion funnel as you are standing up an automated workflow.

• Demonstrated experience building real AI/automation workflows — you can walk us through a workflow you built, the problem it solved, the time it saved, and the stack you used.

• A track record of growing high-volume lead generation — sourcing, qualifying, and converting at scale (SMB/individual, not enterprise relationship sales), ideally where you replaced a manual or cold-calling process with a technology-driven pipeline.

• Marketplace or two-sided supply experience: you've helped acquire a hard-to-find supply side at volume (e.g., drivers, couriers, hosts, sellers, service pros).

• Scrappy, ownership-minded, and energized by ambiguity and 0→1 work.

​     As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

General Responsibilities:    • Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics 

• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability 

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management 

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to b

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