Business Control Manager

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities: • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Partner with stakeholders to identify issues, implement control improvements, and drive timely remediation and resolution

• Champion a strong risk culture by monitoring, assessing, and reporting the Operational Risk Profile across the Line of Business or Enterprise Control Function

• Define and lead risk mitigation strategies for key technology domains to ensure compliance with applicable laws, regulations, policies, and standards

• Collaborate across Global Technology, Lines of Business, and control partners including GIS, Technology Compliance, Operational Risk, and Audit

• Provide risk insights and recommendations to leadership to strengthen risk identification, assessment, governance, and remediation practices

• Apply expertise in data management, artificial intelligence, information security, and related technologies to promote policy adherence and sustainable risk-based solutions

• Lead end-to-end Issue Management activities, including development, execution, and monitoring of action plans resulting from self-identified, audit, compliance, and regulatory findings

• Leadership Responsibilities:  Foster an inclusive environment where associates are treated fairly, respectfully, and empowered to contribute & drive operational excellence through process discipline, data-driven decision making, continuous improvement, and simplification

Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Required Qualifications: • 7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization

• Communicates complex technical subject matter into clear, concise language suited for

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