Business Analyst

About this role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Requirements Gathering • Collaborate with stakeholders, including business users, project managers, and developers to gather and document detailed business requirements • Conduct interviews, workshops, and brainstorming sessions to elicit requirements, ensuring a comprehensive understanding of business needs • Analyze and validate requirements, ensuring they are feasible and aligned with project objectives

Documentation of Process Flows • Create clear and concise process flow diagrams, mapping out current and future state processes • Identify and manage changes to key and non-key controls in project/program scope • Identify process gaps, inefficiencies, and areas for improvement • Collaborate with stakeholders to validate process flows and ensure accurate representation of business operations

Test Planning and Management • Develop comprehensive test plans with test objectives and test cases (including negative test scenarios) based on gathered requirements • Coordinate with technology development teams to ensure appropriate test environments are set up and ready for testing activities • Execute and manage test activities including test execution, defect management, and reporting • Collaborate with stakeholders to perform User Acceptance Testing (UAT), ensuring alignment with business requirements

Project Support • Work closely with program/project manager(s), providing support throughout each project lifecycle phase • Assist in project planning, tracking progress, and managing project documentation • Contribute to project risk and issue management • Collaborate with cross-functional teams to ensure smooth project delivery • Creation and distribution of meeting meetings for meetings you lead

Project Planning and Monitoring for BA-related Activities: • Partner with program/project Manager(s) in developing detailed project plans including timelines, milestones, and resource allocations • Monitor project progress against established plans, identify potential risks or issues, and propose mitigation strategies

Stakeholder Management for BA-related Activities: • Collaborate with cross-functional teams, including business units, functional groups, IT departments, and external vendors to ensure clear communication and coordination throughout the project • Facilitate regular meetings, workshops, and presentations to update stakeholders on activity status, and risk and issue resolution

Documentation and Reporting • Create comprehensive project documentation, including business requirements, functional specifications, use cases, and process flows • Develop and maintain project artifacts, such as the business requirements document (BRD), test plan, and process flows • Assist the Program/Project manager(s) in preparing status reports, dashboards, and presentations to communicate activity status, risk, and issues to senior management and PMO as requested

Process Improvement • Continuously evaluate and improve project management methodologies, tools, and templates to enhance project efficiency and effectiveness • Identify areas for process optimization and contribute to the development on best practices within the PMO • Provide recommendations for streamlining workflows and implementing standardized project management practices

CROSS-FUNCTIONAL RELATIONSHIPS (Legal, Compliance, External, etc.): • Is a liaison between Lines of Business (LOB), Functional Groups (e.g. Compliance, Legal, Risk), technology teams, External Vendors, and support teams as it relates to scope of Business Analyst responsibilities and deliverables.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES (if applicable) • As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  

CONDUCT & CULTURE RISK Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk. As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes: • Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls • At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals • Understanding and following the qualitative and quantitative components of our Risk Appetite Statements • Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings • Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls • Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders • Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

KNOWLEDGE AND SKILLS ( e.g., technical, programming language, management experience etc.) • Proven experience as a Business Analyst in a Waterfall or Agile project management environment

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