Banking Services Group Leader II - Treasury Management Services (Onsite)

About this role

Schedule: This role is fully onsite at Montgomery Park in Baltimore, MD. Shift hours are Monday and Friday 8:00 AM - 4:30 PM/completion.

Overview: Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services.

Primary Responsibilities: • Monitor work flow and serve as liaison between assigned Treasury Management Services unit and management. • Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team.  Assist with onboarding new hires. • Assist with production work on an as needed basis. • Complete daily production reporting for assigned Treasury Management Services team. • Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. • Participate in special projects as assigned. • Manage and provide guidance on exceptions occurring within the team. • Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. • Reconcile the general ledger as required by assigned area. • Approve daily team productivity reports, ensuring they accurately reflect team activity. • Research and resolve routine internal and external customer issues and escalations within assigned area. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned.

Education and Experience Required: Minimum of 4 years’ higher education and/or work experience Work leadership experience Strong customer service skills Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred: Proven verbal and written communication skills Knowledge of systems, documents and procedures in assigned area

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Baltimore, Maryland, United States of America

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