AVP Product Owner - eComm CARS

About this role

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview: LPL Financial is seeking an Assistant Vice President, Product Owner to provide strategic leadership across a portfolio of electronic communications   (eComm) compliance products, capabilities, and enterprise initiatives that strengthen the firm’s defenses with respect to capture, archival, retrieval, and supervision (CARS) of written electronic communication. This AVP will play a pivotal role in shaping the future of LPL’s electronic communication control framework as the firm continues its digital transformation and modernization journey.

This leader will serve as the strategic bridge between business and technology teams, guiding long ‑ term product vision while ensuring delivery of high ‑ value, scalable eComm compliance solutions. The AVP, Product Owner maximizes the value of eComm CARS technology investments by defining clear outcomes, prioritizing initiatives based on risk and business impact, and championing best ‑ in ‑ class capabilities across the enterprise.

Working in close partnership with the Product Manager and senior stakeholders across eComm Compliance, Cybersecurity, Product, Technology, and the business, this role will influence eComm compliance strategy, translate complex needs into actionable roadmaps, and drive execution from concept through delivery. The ideal candidate brings strong product leadership, deep domain expertise in electronic communications technology (IE email, text messaging, social media, instant messaging), and the ability to manage large ‑ scale, cross ‑ functional initiatives with significant organizational impact.

This AVP will oversee the evolution of eComm capture capabilities, eComm retention and supervision strategies, analytics, AI driven capabilities, and risk ‑ focused methodologies to protect the firm from off-channel communication and CARS risk. The role requires forward ‑ thinking leadership, analytical strength, and an enterprise mindset to drive sustainable risk reduction while enabling business growth. We are looking for collaborative leaders who thrive in dynamic environments, influence without authority, minimize eComm CARS risk, and increase operational efficiency.

Roles & Responsibilities: • Establish and maintain the strategic vision for eComm CARS solutions and control frameworks in partnership with stakeholders across the firm. • Lead end ‑ to ‑ end product lifecycle strategy, from ideation through execution, ensuring alignment with enterprise   objectives. • Partner with the Product Manager to define multi ‑ year roadmaps, key capabilities, and investments needed to modernize LPL’s eComm compliance ecosystem. • Break down strategic initiatives into actionable epics and user stories, prioritizing the backlog based on risk, enterprise value, operational impact, and technical dependencies. • Serve as the primary voice of the product for business leaders, ensuring clarity, alignment, and consistent communication of priorities, progress, risks, and decisions. • Drive cross ‑ organizational collaboration across eComm Compliance, Technology, AI Governance, Cybersecurity, Data Analytics and reporting, and other partners, ensuring seamless execution of complex initiatives. • Monitor eComm compliance trends, emerging threats, and technology advancements to influence proactive enhancements and innovation. • Collaborate with Technology teams to define acceptance criteria, delivery expectations, and quality standards. • Participate in Agile ceremonies and ensure the team is empowered with clear direction, timely decisions, and removal of blockers. • Validate delivered functionality, ensuring product increments meet business and risk ‑ mitigation objectives. • Represent the product and the Scrum Team in cross ‑ program, cross ‑ product, and enterprise planning discussions. • Advocate for technical enablers and platform enhancements necessary to support the firm's long ‑ term eComm CARS strategy. • Monitor product KPIs and reporting, including message volumes, issue detection, AI efficacy and production support metrics. • Contribute to annual planning, budgeting, and prioritization of technology and operational improvements. • Strengthen relationships across senior stakeholders and ensure transparency into product priorities, dependencies, and outcomes. • Coordinate and track interdependent eComm initiatives across the enterprise to ensure alignment and cohesive risk ‑ mitigation strategy.

What are we looking for? We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements: • 4-7+ years of experience in product management/ownership within the financial services space. • 3-5+ years of experience driving enhancements in electronic communication technologies, risk and compliance control frameworks, or archival/supervision processes. • Experience with eComm archival and supervision platforms (IE Proofpoint, Smarsh, Global Relay), eDiscovery tools, Lexicon or AI-based risk detection engines is highly desired.

Core Competencies: • Strong understanding of eComm platforms and underlying risks, including off-channel communications, self-hosted/journaling, collaboration platforms such as Microsoft Teams and Slack, social media, text messaging, and off-channel messaging avoidance/detection. • Deep knowledge of Agile methods, product lifecycle mana

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