AV Engineer - Professional

About this role

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview: Are you an experienced AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems?  Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees?

Freddie Mac is seeking a talented Media Services Engineer to join our team!

Our Impact: • Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings.

• Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team.

• Foster a culture of excellence in hybrid and in-person meeting experiences.

Your Impact:

The AV Engineer - Professional supports Freddie Mac’s Audio Visual Services team by working between the AV Operations team and the AV Engineering team. This role serves as a hands-on technical resource for maintaining, troubleshooting, repairing, and documenting AV systems across corporate conference rooms, huddle rooms, configurable event spaces, collaboration areas, and executive meeting environments. The position supports AV Operations during high-profile events, including setup, live support, and tear down, while also serving as the primary point of contact for AV Operations when issues are identified. The role is responsible for helping resolve issues, escalating to the Sr. Engineer when needed, documenting findings, identifying root cause, and tracking recurring issues and patterns across AV systems throughout the campus. • Serve as the day-to-day technical bridge between the AV Operations team and the AV Engineering team, helping ensure operational issues are captured, investigated, resolved, escalated, and documented appropriately.

• Act as the primary point of contact for AV Operations when room, event, or system issues are reported, providing timely troubleshooting support and clear communication on status and next steps.

• Support AV Operations during high-profile events, including pre-event system checks, room setup, live technical support, equipment resets, post-event tear down, and follow-up documentation.

• Perform routine inspections, preventative maintenance, troubleshooting, and repair of AV systems throughout Freddie Mac spaces, including conference rooms, huddle rooms, configurable rooms, event spaces, and supported collaboration areas.

• Maintain and support displays, video walls, projectors, cameras, microphones, speakers, DSPs, amplifiers, control panels, room schedulers, AV racks, cabling, and room control systems.

• Support Freddie Mac smart conference room technology by validating audio, video, camera, content-sharing, room control, and Microsoft Teams Rooms functionality.

• Diagnose AV issues, assist with resolution, and escalate complex or recurring technical matters to the Chief Engineer, Sr. AV Engineers, IT, vendors, or manufacturers as appropriate.

• Document reported issues, troubleshooting steps, resolution details, root cause findings, service trends, and follow-up actions in the appropriate ticketing or documentation system.

• Identify frequent issues and patterns across AV systems throughout the campus, then partner with Engineering team to recommend corrective actions, standardization improvements, or long-term reliability enhancements.

• Prepare rooms for daily use, meetings, and events by testing systems, confirming signal flow, checking microphone and speaker performance, and ensuring displays and conferencing equipment are ready.

• Assist with equipment replacements, room reconfigurations, firmware updates, installation support, and punch-list resolution for AV maintenance and upgrade projects.

• Maintain accurate records of service tickets, preventative maintenance activity, repairs, equipment inventory, spare parts, warranties, and system documentation.

• Coordinate with AV Operations, Corporate Meetings and Events, Facilities, IT, Corporate Security, vendors, and end users to schedule room access, maintenance windows, repairs, and support activities with minimal disruption.

• Provide professional user support for Freddie Mac room technology, hybrid meetings, presentation systems, control interfaces, and conferencing platforms.

Qualifications: • High school diploma or equivalent required; technical training in audio-visual systems, electronics, IT, networking, or a related field preferred.

• 3+ years of hands-on experience maintaining, troubleshooting, or repairing AV systems in corporate, commercial, higher education, hospitality, live event, or similar environments.

• Experience supporting meetings or events, including setup, testing, live support, tear down, and post-event follow-up.

• Working knowledge of audio, video, control, networked AV, conferencing, presentation, and room scheduling technologies.

• Ability to read and follow wiring diagrams, signal flow documentation, room layouts, equipment specifications, cable labels, and service documentation.

• Strong troubleshooting skills with the ability to isolate issues across hardware, software, cabling, network connectivity, control systems, and user configuration.

• Ability to document issues clearly, root cause analysis, track recurring problems, and communicate patterns or risks to Engineering leadership.

• Good communication and customer service skills – written and verbal, with the ability to support Freddie Mac employees, contractors, executives, event teams, AV Operations, Engineering, and vendors professionally and clearly.

• Ability to prioritize s

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