AV Engineer - Associate

About this role

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview: Are you an AV Installer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems?  Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking an Associate Media Services Engineer to join our team!

Our Impact: • Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings.

• Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team.

• Foster a culture of excellence in hybrid and in-person meeting experiences.

Your Impact: The AV Associate Engineer supports Freddie Mac’s Media Services team by installing, configuring, testing, troubleshooting, and maintaining audio-visual systems that enable reliable meetings, collaboration, presentations, hybrid events, and executive communications. This role helps ensure employees, business partners, and stakeholders have dependable technology experiences in conference rooms, collaboration spaces, training rooms, auditoriums, and event areas. The ideal candidate is detail-oriented, service-focused, safety-minded, and able to work professionally in a mission-driven environment where quality, accountability, collaboration, and stakeholder support are essential.

Key Responsibilities • Install and maintain AV systems across Freddie Mac conference rooms, collaboration spaces, training rooms, event areas, executive meeting spaces, and other corporate environments.

• Install displays, projectors, speakers, microphones, cameras, control systems, video conferencing equipment, AV racks, room scheduling panels, and related components.

• Support enterprise meeting technologies, including Microsoft Teams Rooms, Poly, Crestron, Extron, Biamp, Shure, and similar AV platforms.

• Read and interpret blueprints, schematics, wiring diagrams, rack elevations, room layouts, and project drawings to complete installations accurately and consistently.

• Run, terminate, label, dress, and test low-voltage cabling, including network, audio, video, control, coaxial, and speaker cables.

• Build and wire AV racks, mount equipment securely, and maintain clean, professional cable management that meets Freddie Mac standards and site expectations.

• Configure, test, troubleshoot, and validate AV systems to ensure reliable audio, video, control, network, and conferencing performance before rooms are released for use.

• Respond to service requests, maintenance needs, project tasks, room checks, and break/fix issues with urgency, professionalism, and clear communication.

• Partner with Media Services, IT, Facilities, project managers, engineers, vendors, security teams, and business stakeholders to complete AV installations and upgrades on schedule.

• Provide basic user guidance, room readiness support, and hands-on assistance for meetings, presentations, and events when needed.

• Document installation progress, equipment inventory, test results, service notes, asset details, and room status updates accurately.

• Follow all safety procedures, building codes, information security expectations, company standards, and Freddie Mac site requirements.

Qualifications: • High school diploma or equivalent required; technical training in audio-visual systems, electronics, IT, networking, or a related field preferred.

• 1+ years of experience installing, supporting, or maintaining AV, low-voltage, telecommunications, networking, conference room, or workplace technology systems.

• Ability to work in a professional corporate environment and provide courteous support to employees, executives, visitors, vendors, and business stakeholders.

• Ability to use hand tools, power tools, cable testers, meters, lifts, ladders, and basic installation equipment safely and effectively.

• Understanding of signal flow, cabling standards, equipment mounting, audio, video, control, conferencing, and AV system components.

• Ability to troubleshoot technical issues, identify root causes, escalate when needed, and communicate practical solutions clearly.

• Strong communication, customer service, organization, documentation, and time-management skills.

• Ability to collaborate with cross-functional teams while also working independently on assigned tasks.

• Ability to lift, carry, push, or pull equipment and materials up to 50 pounds.

• Ability to climb ladders, work from lifts, kneel, bend, crawl, and stand for extended periods.

• Ability to work in ceilings, equipment rooms, construction areas, and customer environments.

• Ability to follow safety procedures when working with tools, ladders, lifts, cabling, and mounted equipment.

Keys to Success in this Role: • Experience supporting enterprise conference rooms, hybrid meeting spaces, divisible rooms, training rooms, town halls, auditoriums, broadcast spaces, or executive meeting environments.

• Familiarity with Microsoft Teams Rooms, Zoom Rooms, Cisco, Poly, Crestron, Extron, Q-SYS, Biamp, Shure, BrightSign, digital signage, scheduling panels, and AV monitoring tools.

• Experience with rack fabrication, cable dressing, equipment commissioning, control systems, DSPs, cameras, microphones, amplifiers, switchers, matrix systems, and displays.

• Knowledge of basic networking concepts, including IP addressing, VLAN awareness, device connectivity, network-based control, and AV-over-IP systems.

• Ability to support a high-touch customer service environment where meetin

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