Associate Operations Specialist, Commercial Energy Efficiency Programs

About this role

Associate Operations Specialist, Residential Energy Efficiency Programs   Location: Remote – Oklahoma / Mid Central Region Preferred  

Ready to make a difference?  Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs in Oklahoma. You will work as part of ICF’s Commercial and Industrial energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.  

The Associate Operations Specialist plays crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. 

If you have strong communication and data analysis skill, enjoy solving problems, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you. You’ll collaborate with an enthusiastic, skilled, and multidisciplinary team as well as national experts to achieve client goals. If this sounds appealing, we encourage you to apply today! 

Why you will love working here:  • Quality of life: Flexible workplace arrangements, work-life balance  • Investment of the community: Donation matching, volunteer opportunities  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  • And many, many more (Ask your recruiter for more details!) 

What you will be doing:  • Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.  • Develop and share best practices across the team and organization.  • Collaborate with IT, Marketing, and Customer Care teams.  • Conduct analyses to identify trends, issues, and opportunities for improvement.  • Manage key deliverables such as reporting, forecasting, client invoices and key performance indicators (KPI).  • Coordinate with cross-functional teams and manage client-facing presentations.   • Assist with processing incoming project applications and technical review.   • Review project application forms and submittals to ensure compliance with program policies and procedures.  • Assign project applications for further processing and review per program policies and procedures.  • Assist with customer and contractor inquiries.  • Coordinate quality control follow-up on project inspections and customer surveys as appropriate. 

What we need you to have (minimum qualifications):   • Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) • 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience • Must be able to pass a background check and drug screening

What we would like you to have (preferred qualifications): • Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). • Experience reviewing blueprints, floor plans and other documentation related to building equipment specifications • Experience with Power BI (or similar data visualization tool).  • Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.   • Experience with data management, invoicing and reporting. 

Professional skills you will use: • Sound business ethics, including the protection of proprietary and confidential information.   • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)   • Excellent verbal, interpersonal and written communication skills   • Strong analytical, problem-solving, and decision-making capabilities   • Team player with the ability to work in a fast-paced environment   • Ability to work with all levels of internal staff, as well as outside clients and vendors   • Ability to manage multiple priorities    

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.   

Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.  

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.   

However, we understand that some candidates may require accommodation  that involve

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