Associate Director, US Cell Therapy Sales Operations

About this role

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Associate Director, US Cell Therapy Sales Operations US Cell Therapy Sales Strategy & Operations Field Based / Remote by Design

Summary The Associate Director, US Cell Therapy Sales Operations serves as a strategic and operational leader responsible for supporting the effectiveness and continuous improvement of the US Cell Therapy Sales organization. This individual will lead key initiatives that enable the field team to perform with excellence while supporting organizational priorities across commercial execution, field communications, meeting planning, capability development, and business operations. This role requires strong cross-functional collaboration with Sales Leadership, Marketing, Commercialization Learning, Market Access, Medical, Cell Therapy Cross Functional Operations and other key stakeholders. The Associate Director will help translate business strategy into actionable operational plans, ensuring field teams are equipped with the tools, processes, insights, and support necessary to drive performance and improve patient access to life-changing cell therapies. As a key member of the Sales Strategy & Operations team, this leader will identify opportunities to simplify field execution, enhance organizational effectiveness, leverage AI-enabled solutions, and build scalable processes that support the continued evolution and growth of the Cell Therapy business. Key Responsibilities Sales Operations & Field Effectiveness • Lead and coordinate key sales operations initiatives that support the effectiveness, readiness, and execution of the US Cell Therapy Sales organization including meetings, field communications and technology utilization, among other areas.

• Partner with Marketing and Training to develop and implement field strategies aligned to organizational priorities and business objectives.

• Design, manage, and continuously improve processes that enhance field productivity, simplify execution, and enable customer engagement excellence.

• Support sales force deployment and organizational optimization initiatives as needed.

• Develop and maintain operational frameworks, business processes, and governance structures that support consistent execution across the field organization.

• Monitor field adoption of key commercial tools, technologies, and resources while identifying opportunities to improve utilization and effectiveness.

• Field Communications & Engagement

• Develop and manage comprehensive field communication strategies, ensuring messaging is clear, consistent, timely, and actionable.

• Lead planning and execution of communication cadences that align field teams around strategic priorities, business updates, and organizational initiatives.

• Establish feedback mechanisms that capture field perspectives and inform future planning and decision-making.

• Meetings, Training & Organizational Readiness

• Lead planning and execution of National Sales Meetings, Plan of Action Meetings, First Line Leader Meeting, Regional Meetings, and other field-facing events.

• Partner with Training, Marketing and Sales Leadership to ensure effective integration of training, capability development, and meeting outcomes.

• Support organizational readiness for major business initiatives, product launches, model evolutions, and strategic transformations.

• Ensure field teams are prepared with the tools, resources, and knowledge necessary to execute against evolving business priorities.

• Cross-Functional Leadership & Collaboration

• Represent the Sales organization on cross-functional teams and governance forums.

• Build strong partnerships across Commercial, Medical, Market Access, Legal, Regulatory, and Corporate Functions to ensure alignment and execution.

• Serve as a strategic thought partner to Director of Sales Strategy & Operations, helping translate evolving business needs into scalable operational solutions.

• Influence and drive alignment across stakeholders without direct authority in a highly matrixed environment.

Education • Bachelor's degree required.

• Advanced degree (MBA, M.S., or related graduate degree) preferred.

Experience • 7+ years of progressive experience in pharmaceutical, biotechnology, healthcare, or specialty therapeutics organizations.

• Demonstrated experience in Sales Operations, Commercial Operations, Sales Leadership, Commercial Excellence, Business Planning, or related commercial functions.

• Experience supporting field-based commercial organizations and customer-facing teams.

• Strong track record of leading complex cross-functional initiatives in highly matrixed environments.

• Experience with Oncology, Hematology, Cell Therapy, Specialty Therapeutics, or other complex treatment landscapes preferred.

• Demonstrated ability to influence senior leaders and drive organizational alignment.

• Experience supporting large-scale sales meetings, field communications, organizational transformations, or launch-related initiatives preferred.

Skills & Technical Proficiency • Strategic thinker with the ability to connect business strategy

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