Applications Support Analyst

About this role

As a Technical Associate of Processing, you’ll support operations teams in using the 1040SCAN Review Wizard for processing, help resolve production issues, and ensure smooth daily workflows .  

The Technical Associate of Processing provides essential technical support for   1040 SCAN Verify Review Wizard   and related verification workflows by monitoring application performance, investigating and resolving production issues, supporting users, and escalating technical problems as needed. The role helps maintain operational continuity, reduce production delays, and ensure timely issue resolution during daily processing activities .    

About the Role      

In this opportunity as  Technical Associate of Processing   you will:     

• Proactively monitor   1040SCAN Review Wizard   and related production/nonproduction environments to identify performance issues, user-reported problems, and processing risks.  

• Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis, and correlate related system or workflow problems.  

• Mitigate customer and production impact by applying documented solutions, executing approved workarounds, and implementing binder-level or workflow corrections when applicable.  

• Document, track, and provide status updates for issues, customer problems, projects, and technical cases through approved tools.  

• Engage cross-functional teams as appropriate and escalate unresolved, recurring, or higher-impact issues to responsible teams.  

• Advise and train users on application functionality, proper operation, known constraints, and corrective actions for user errors.  

• Support   projects   of varying   scope   and complexity that require   technical expertise; participate in planning sessions, follow defined standards, and help prepare project/customer updates.  

• Regularly communicate progress, share knowledge with the team, and support continuous improvement of processing and verification workflows.  

About You    

You’re a fit for the role of  Technical Associate of Processing  if you have the following required qualifications:     

• Strong analytical, troubleshooting, and communication skills with the ability to work within defined standards and documented procedures.  

• Ability to manage multiple, sometimes competing priorities in a time-sensitive production environment.  

• Working knowledge   of   1040SCAN   R eview   W izard  and   verification workflows .  

• Experience with issue-tracking or support tools such as JIRA, Azure DevOps, Zendesk, GSI, or similar platforms .  

• Clear written and verbal communication skills for documenting issues, explaining findings, and coordinating with cross-functional teams.  

• Ability to collaborate with   teams   across different time zones, including   service centers ,   engineering , and support   teams .  

Willingness and ability to work additional hours, including weekends, as business needs require.  

Additional preferred qualifications include:    

• Knowledge of tax forms, tax data population, and related verification processes.  

• Experience working with databases to research, validate, or troubleshoot processing-related data.  

• Working knowledge of SQL, including the ability to run queries to support investigation and issue resolution.  

#LI-LB1

What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:   We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and si

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