Application Support Specialist

About this role

Application Support Specialist: Empower the Future of MEP Construction!

Ready to make a tangible impact on the construction industry using market-leading software? Trimble is looking for a passionate problem-solver to bridge the gap between complex technology and real-world results. As a vital liaison for our AutoBid platform, you will empower MEP professionals to build the world more efficiently while mastering cutting-edge digital construction workflows in a collaborative, forward-thinking environment.

About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great: In this role, you will be the primary technical architect of customer success, directly influencing how mechanical, electrical, and plumbing partners transition from traditional methods to sophisticated digital estimating. You will shape the future of construction technology by resolving complex software challenges and ensuring the world’s essential infrastructure projects stay on track through your expert guidance.

Key Exciting Responsibilities • Serve as the primary support liaison, resolving complex software issues for Trimble’s premier MEP estimating package.  • Guide customers through sophisticated system setup, configuration, and implementation across diverse digital environments.  • Master multi-channel communication to provide high-level technical solutions via live chat, web-based tools, and telephone.  • Translate intricate technical concepts into actionable steps for users ranging from IT experts to field-based end users.  • Drive product excellence by identifying root causes and collaborating on intuitive solutions for the AutoBid software suite.

Essential Skills & Experience • You possess a strong troubleshooting foundation in Windows, networking, and general computer systems.  • You are an analytical thinker capable of making intuitive leaps to identify and resolve root cause software issues.  • You have a proven ability to work autonomously and thrive in high-pressure, time-critical support environments.  • You are a customer-oriented communicator with a talent for explaining technical logic to diverse audiences.

Bonus Points For: • Experience within the mechanical or construction industry.  • 1+ years of professional experience in a technical customer support or call center environment.  • Familiarity with AutoBid software or basic SQL knowledge.  • Experience leveraging AI tools to enhance productivity.

Logistics: Location: Knoxville, TN  Schedule: 9am - 6pm EST, M - F Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Application Support, Technical Support Engineer, MEP Estimating, AutoBid, Construction Technology, Software Troubleshooting, Customer Success, Mechanical Systems, AECO, Digital Construction.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range $18.51–$23.13 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits:   Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where every

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