AI Operations Lead

About this role

AI OPERATIONS LEAD

This is a fully remote opportunity and can be worked from any location in the United States.

ABOUT US

1mind is building the next generation of revenue teams.

We are creating a new category of enterprise software: Autonomous Customer Experience. Our platform deploys Superhumans, go-to-market teammates with a face, a voice, and a GTM brain that serve the buyer across the entire journey with one continuous memory. They engage, demo, onboard, and support in the moments no company could ever staff, so the handoffs disappear and growth stops leaking.

Join us as we define the category and build the platform that powers the next generation of revenue teams. When the buyer wins, the company wins. Every1 Wins.

ABOUT THE ROLE

At 1mind, we believe AI should transform the way people work, not just for our customers, but for our own teams too.

As our AI Operations Lead, you’ll help define what an AI-native company looks like from the inside out. You’ll partner with teams to identify high-impact opportunities, build intelligent workflows and operational systems, and scale what works across the business. You’ll begin by partnering closely with Sales, then expand your impact across go-to-market and the broader organization as you shape how teams collaborate, make decisions, and operate at scale.

You’re a strategic operator first and a builder second. You know how to identify high-impact opportunities, turn ideas into practical AI-powered solutions, and build systems that scale with the business.

WHAT YOU'LL DO

- Map operational workflows across the business, beginning with Sales and expanding across the broader organization, to identify friction, measure impact, and build better ways of working

- Partner closely with Revenue Operations to identify high-impact opportunities for AI, designing and deploying intelligent workflows, automations, and operational playbooks that can scale across go-to-market and the broader business

- Drive adoption by creating documentation, guardrails, and training that ensure the systems you build are embraced, trusted, and built to last

- Partner with Engineering when solutions require custom development, translating business needs into scalable technical solutions and owning successful delivery

- Scale successful AI playbooks beyond go-to-market, helping build the operational foundation of an AI-native company

WHAT YOU'LL BRING

- 5+ years of experience in an operations, systems, or technical business role, with a track record of building AI-powered workflows, automations, or internal tools that measurably improved how teams operate

- Comfortable working with modern AI platforms, APIs, and automation tools. You don’t need to be a software engineer, but you enjoy writing code, connecting systems, and bringing ideas to life

- Working knowledge of Python and APIs, with the ability to prototype solutions and collaborate effectively with Engineering

- Strong strategic judgment and a track record of solving high-leverage business problems

- An operator’s mindset. Curious, resourceful, highly autonomous, and energized by building systems that eliminate friction

- Proven ability to influence cross-functional teams and drive adoption of new tools and workflows

- Thrive in early-stage environments where ownership is high, ambiguity is constant, and every day looks a little different

WHY JOIN US?

- We're completely transforming how companies go to market, scaling revenue beyond human capacity

- Help define a new category and build the operational engine from the ground up

- Work alongside a top-tier, high-ownership team during a rapid growth phase

- High visibility, high impact role, a company-wide mandate with room to grow as we scale

COMPENSATION

The salary range for this position is $150,000 to $165,000. The compensation package for this position also includes stock options and company-paid benefits.

1mind's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. The hiring manager will share more details about the full compensation package and benefits as you move through the process.

[Please note that all legitimate communication from 1mind will come only from email addresses ending in @1mind.com http://1mind.com. We will never ask for payment, financial information, or personal details outside of our official application process. If you receive a suspicious message, please disregard it and alert us at careers@1mind.com]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment - all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

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