AI Operations Lead

About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we're building Healthcare That Remembers.

We are creating one continuous conversation for every patient, across every modality: call, text, and message. An AI agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that context from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

What began as the first voice AI agent to schedule a specialty appointment has become a platform spanning scheduling, intake, referrals, document processing, medication refills, eligibility verification, lab requests, and payments. That expansion has been powered by more than 190 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways, creating the largest proprietary specialty dataset in healthcare.

Since launching the first AI agent to answer a patient phone call in 2023, Assort has helped healthcare organizations dramatically reduce hold times, automate administrative work, and improve access to care for millions of patients.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 20x in the last 15 months.

Backed by Menlo Ventures, Lightspeed, First Round, and other leading investors, Assort has raised more than $222 million, including a recent $120 million Series C. We were named to the 2026 Enterprise Tech 30 as the only healthcare AI company on the list and to the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

Healthcare spends over $1.1 trillion every year on administrative work instead of patient care. We believe AI can change that. The problem is enormous, the timing is right, and we are building the team to solve it.

If you want to help build the system that hundreds of millions of people will rely on to access care, we'd love to meet you.

ABOUT THE ROLE

At Assort, we're building toward a future where AI is embedded into how we operate, not layered on top. We're looking for a hands-on AI Operations Leader to help us move faster, reduce operational drag, and unlock leverage across the company.

You are the hands-on builder, problem solver, and strategist driving AI adoption and impact across Assort’s business teams. You'll partner closely with GTM, Post-Sales, Agent PM, Product, and Engineering to identify inefficiencies, build intelligent workflows, and drive adoption across teams. You won't just be solving problems in isolation; you'll help define how Assort becomes an AI-first company, building the systems, standards, and internal tooling that compound over time.

WHAT YOU'LL DO

Strategy and prioritization

- Own a prioritized AI roadmap sourced from department needs, leadership priorities, and Champion network signal; validate with prototypes before committing build time

- Set the operating model for what gets built centrally vs. embedded in each function

Build and ship

- Design and ship AI-powered workflows, automations, and internal tools from concept to production to iteration

- Mix custom code, APIs, and no/low-code platforms based on what ships fastest without compromising rigor

Standards and tooling

- Define agent and skill lifecycle and foundational assets (prompt libraries, SOPs, templates, integration patterns), extending GTM's centralization work into company-wide standards

- Standardize how we build, evaluate, and scale AI internally with rigor on security, quality, and reliability

- Administer the platform tools (Claude, Notion AI, n8n, Zapier, and more) and bring in new tooling where there are real capability gaps

Cross-functional partnership

- Run the AI Champion & Leader network across non-technical departments, surfacing wins, clearing blockers, and routing feedback back into the roadmap

- Sit one-on-one with each department lead to shape their quarterly AI goals and sequence central work to accelerate them

Enablement and culture

- Run continuous AI upskilling: foundations courses, department-specific deep dives, office hours, internal content, and new-hire onboarding

- Own the company hackathon, in-team mini-hackathons, and reporting that tracks the impact of what you are shipping

WHAT WE'RE LOOKING FOR

- 4-6 years of applicable experience in AI operations, technical revops/bizops, GTM engineering, forward deployed engineering, sales engineering, product, product ops, software engineering, consulting, or as a founder of an early startup.

- At least 2 years focused on AI/automation tooling in a fast-moving company

- Proven track record shipping AI-powered workflows and internal tools end-to-end — not just scoping them; you can point to specific systems you built that are still running in production

- Hands-on proficiency with the modern AI and automation stack: LLM APIs (Claude, Gemini, Chatgpt), workflow platforms (n8n, Zapier), and no/low-code tooling; you know when to write code and when not to

- Strong prompt engineering fundamentals — you've built and maintained prompt libraries, evaluated output quality systematically, and know how to move from a working prototype to a reliable production asset

- Sharp prioritization instincts; you've managed a roadmap with more demand than capacity and made defensible calls about what to build centrally vs. hand to teams

- Experience running cross-functional programs with non-technical stakeholders — you can sit with a department lead, extract the real pro

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