Agent Product Manager (Remote - US East Coast)

About this role

At Quadrivia, we have brought together some of the smartest and most passionate people in the sector to work on an ambitious goal: help make healthcare accessible and affordable for everyone on earth, by solving the chronic imbalance between the growing demand for medical care and the constrained supply of clinical skills. While externally we are starting with creating the world's most comprehensive and customizable clinical assistant to deliver routine tasks for clinicians, internally we are pioneering a new way to run a company.

Any company has a boundless series of necessary but mindless repetitive processes that take much of the time of its people. Healthcare has more of them than most, and they fall on the very people who should be caring for patients. We want to free our brilliant minds to focus on what matters most and let AI agents do the rest. That is where you come in. We're looking for an Agent Product Manager who wants to own the agents on real health system accounts, on the ground with the customer, and stay accountable for whether they perform.

If you've spent the last year deep in LLM systems, prompt architecture and evaluation, orchestrating agents with Claude and the latest agentic toolchains, you know the exact line between a prototype and a production-grade system, you know US healthcare from the inside well enough to tell the difference between what a health system says it wants and how the work gets done on a Tuesday afternoon, and you want to work with an ambitious team that gives you the space to put your vision to work, you've found your team.

ABOUT THE ROLE

Every Quadrivia customer runs on agents: a discharge follow-up agent for one cardiology service line, an ED intake agent for a rural hospital, an appointment-reminder agent for a clinic group. Each one is configured, tested, deployed, watched in production and improved — and there will be hundreds, then thousands, across service lines and protocols.

This role owns one or more account's agents end to end. You are on site with the customer, you wire the agents into their real environment, and then you own whether those agents deliver the outcome they were bought for — for as long as the account is live. It is a forward deployed role and a product ownership role in one seat, deliberately, because the handover between those two things is exactly where accountability gets lost.

You will be one of a few people doing this, each carrying live health system accounts in the US and other markets. You will not run the implementation programme and you will not own the commercial relationship — those are separate roles. You own the automation and whether it performs.

Our tooling is getting better fast, and the explicit expectation is that within twelve months building an agent will be easy enough that this job changes shape substantially. What we need is someone who will build hundreds of agents in the meantime, and who will turn everything they learn into the templates, test suites and tooling requirements that make their own job easier. Our end goal is that agent building and management becomes self served for our customers. If that sounds like a dead end to you, this is not your role. If it sounds like the best seat in the company, read on.

WHAT YOU'LL OWN

Deploy — on the customer's ground

- Go on site. Sit with schedulers, care coordinators, practice managers and clinical leads, watch how the work actually happens, and translate that into agent behaviour. Expect regular US travel.

- Wire agents into the customer's real environment: EHR data and workflows, phone systems and call routing, scheduling platforms, insurance and eligibility steps, clinical protocols. You will work alongside our integration engineers; you are the person who knows what the agent needs from that stack and why.

- Be the AI and technical voice in the room — for the customer during deployment, and for Sales in demos, proofs of concept and scoping conversations.

Build

- Configure agents in Cortex (our agent platform) end to end: conversation graph (nodes, edges, transition conditions), prompts, variable extraction, escalation and confirm-then-act logic.

- Build and maintain journeys — the orchestration around the agent: scheduling, retries, channel selection, call windows, escalation paths.

- Define core KPIs and metrics that map to improving our customers' outcomes and goals.

- Work with the broader product team improving the platform and localizing our tools to new markets and segments to drive automation.

Prove

- Author durable regression suites in Starfish (our testing toolkit): scenarios, personas, judges and campaigns that cover an agent's real behaviour, not just the happy path.

- Reproduce any production failure as an exact scenario, A/B the fix, and regression-gate the whole suite before anything ships.

- Work with Clinical and Quality so that "passing" maps to clinical safety, not just to a green test. Clinical review is a gate on every behaviour change: nobody approves their own prompt change, including you.

Own the outcome

- Own the agents on your accounts for as long as they are live. When behaviour is wrong you find out why, fix it, and prove the fix. You close issues when the behaviour is right, not when it is explained.

- Own the numbers that say whether the automation is working — containment, resolution, escalation rate, clinical quality flags — and be the person who reports them to the customer.

- Separate an agent misconfiguration from a genuine platform bug, and hand the second one to Engineering with the evidence.

Scale

- Carry roughly twenty agents across your accounts, not one. This role only works if you are building patterns and instantiating them, not hand-crafting every time.

- Turn repeated manual work into a tooling requirement and push it to Product and Engineering — you are their most important internal customer.

- Write the templates, standards and definition of done for

Similar jobs

• Head of Product Marketing (Remote US) — Yurtsai · Remote
• Product Manager (Remote) — First Am · Remote
• Group Product Manager, Product Solutions (Remote) — Unframe · Remote
• Manager, Product Marketing (Remote) — Geotab · Remote
• Senior Product Marketing Manager (Remote) — Geotab · Remote
• Senior Product Marketing Manager | Remote (US/UK) — Mazedesign · Remote
• AI Product Strategist - West Coast (Remote) — Unframe · Remote
• Account Manager- East Coast (Remote) — Myriad360 · Remote