Administrative Assistant - Dept of Otolaryngology

About this role

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: University Staff

Employment Type: Regular

Job Profile: Administrative Assistant III

Job Summary: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training. • This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

• Monday through Friday 8:00a.m.- 4:30p.m.

• This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.

Key Job Responsibilities: • Serves as a primary point of contact for individuals and groups, provides organizational information via phone, in person, and through other communication mediums

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations

• Communications and Marketing: maintains department website, develops and maintains department intranet, coordinates departmental internal and external communications including regular newsletters and other communications targeting key audiences including donors, alumni, and prospective learners/trainees.

• Develops, implements, and maintains methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

• Develops, sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures

• Provides department-specific administrative support unique to the operational needs of the Department of Otolaryngology–Head and Neck Surgery.

• Prepares and audits complex records, edits documents, and reviews work done by others

Department: School of Medicine and Public Health, Department of Otolaryngology-Head and Neck Surgery, Administration

The Department of Otolaryngology–Head and Neck Surgery at the University of Wisconsin School of Medicine and Public Health (UW SMPH) is seeking a detail-oriented and highly organized Administrative Assistant III to support department operations. This position plays a critical role in coordinating faculty scheduling, insurance peer-to-peer review scheduling, travel and CME logistics, and credentialing support for our clinical faculty. The successful candidate will join a collaborative administrative team supporting a growing academic department committed to clinical excellence, education, and research.

Compensation: The starting hourly wage for the position is $23.00 per hour, but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. For more information, refer to the campus benefits webpage. • SMPH University Staff Benefits Flyer 2026

Required Qualifications: • Demonstrated experience providing administrative support in an office, healthcare, or academic setting

• Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands

• Excellent written and verbal communication skills

• Proficiency with standard office software (e.g., Microsoft Office Suite, email/calendar platforms)

• Experience coordinating complex scheduling (e.g., meetings, travel, or calendar management)

• Ability to maintain confidentiality and exercise discretion when handling sensitive information

Preferred Qualifications: • Prior administrative experience in a healthcare, academic medical center, or clinical department setting

• Experience with Epic or other electronic health record (EHR) systems

• Experience with Workday or similar HR/administrative systems

• Familiarity with medical/surgical scheduling, insurance authorization processes, or credentialing procedures

• Experience supporting faculty, physicians, or other clinical/academic staff

Education: H.S. Diploma preferred.

Associate's degree or coursework in business administration, healthcare administration, or related field preferred.

How to Apply: For the best experience completing your application, we recommend using Chrome or Firefox as your web browser.

To apply for this position, select either “I am a current employee” or “I am not a current employee” under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area. Failure to submit the required documents will result in no longer being considered for the position. • Cover letter required

• Resume required

Your cover letter should address how your training and experience aligns with the required and preferred qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates. All applicants will be notified once the search concludes and a candidate is selected.

University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citiz

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