Access Design Specialist

About this role

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.

Essential Job Statements Conduct comprehensive scheduling workflow analysis to understand current state operations and   identify   opportunities for improvement aligned with ambulatory access goals.  

Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience   objectives .  

Design,   modify , and   maintain   Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic   priorities. access  

Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure   accurate   and effective configuration.  

Review and   validate   Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.  

Monitor post-implementation performance metrics (e.g., deny rates, error routing,   utilization ) to   identify   issues and recommend refinements.  

Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability  

Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.  

Proactively   identify   and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.  

Performs other duties as assigned and/or   participate s   in special projects to support the mission of VCUHS and department.   Provide assistance to   team members. Accept alternate assignments, as   required .  

Patient Populatio n: N/A

Employment Qualifications   Required   Education:   Bachelor’s degree in Business , Finance, Health Information   Management   or related field.  

Preferred Education: N/A

Licensing/ Certification  

Licensure/Certification Required: N/A

Licensure/Certification   Preferred: N/A  

Minimum Qualifications  

  Years   and Type   of   Required   Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including   p rovider   t emplate Optimization, Visit Type,   department   and provider build experience preferred    

  Project management experience   required . Ability to manage multiple priorities simultaneously.  

Other Knowledge,   Skills   and Abilities Required: N/A

Other Knowledge,   Skills   and Abilities Preferred: N/A    

Working Conditions : Periods of high stress and fluctuating workloads may occur . May be exposed to high noise levels and bright lights.   May have periods of constant interruptions. Prolonged periods of working alone.   

Physical Requirements: Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.) Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity   Hazards: N/A

Mental/Sensory – Emotional     Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change     

EEO Employer/Disabled/Protected Veteran

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