Zone Manager, High Performance Work Team

About this role

Facilities and Business Operations: The Facilities and Business Operations team at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Please visit us at https://fs.ucf.edu/ or on Facebook and Instagram: UCF Facilities

The Opportunity: The Facilities and Business Operations department is seeking a Zone Manager to lead a High-Performance Work Team (HPWT) responsible for housekeeping and maintenance services across multiple campus buildings. This role ensures operations align with industry, state, and university standards while promoting efficiency, transparency, and customer satisfaction. The Zone Manager also oversees daily staffing and serves as the primary customer liaison.

Responsibilities: • Supervise housekeeping and maintenance teams, including hiring, training, scheduling, and performance management.

• Ensure compliance with university policies, state and federal regulations, and standard operating procedures (SOPs).

• Develop internal controls to safeguard assets, maintain budget adherence, and optimize efficiency.

• Review and manage work orders in the Integrated Work Management System (IWMS).

• Develop and oversee maintenance and housekeeping schedules, ensuring coordination with teams, vendors, inspectors, and stakeholders.

• Prioritize workload, forecast manpower availability, and track progress through custom reports.

• Inspect completed work for accuracy, quality, and compliance with UCF standards and regulations.

• Submit and manage change requests to maintain optimal building upkeep and cleanliness.

• Ensure all life safety and urgent work orders are addressed promptly.

• Serve as the primary point of contact for customers, addressing requests and concerns in timely manner.

• Conduct regular service reviews with customers to assess quality and adjust services as needed.

• Maintain transparent and consistent communication with stakeholders.

• Enforce workplace safety procedures and ensure compliance with legal codes and regulations.

• Provide employees with ongoing training in job functions, standards, and customer service.

• Maintain accurate payroll and employee documentation.

Minimum Qualifications: High School or Equivalent and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219 .

Preferred Qualifications: • 5+ years of supervisory experience in facilities operations, housekeeping, or maintenance services.

• Experience managing high-performing work teams in a large-scale facility or institutional setting.

• Experience in a customer focused role where professionalism is needed along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently.

• Knowledge of Integrated Work Management Systems (IWMS) and/or similar facility scheduling software.

• Strong understanding of OSHA regulations, workplace safety protocols, and compliance standards.

• Demonstrated ability to develop and implement operational efficiencies and process improvements.

• Ability to effectively coordinate with multiple stakeholders, vendors, and regulatory agencies.

• Proficient in training staff on cleanliness standards and conducting quality audits to ensure service improvements.

• Ability to collaborate with cross-functional teams and support employee development through effective onboarding and ongoing training.

• Excellent communication skills, both verbal and written, with the ability to interact effectively with stakeholders, contractors, and team members.

Health Assessment Required:   UCF policy requires completion and passing of a physical exam for this position.

Special Instructions to the Applicants: The anticipated salary range for this position is $56,030 to $70,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This position is eligible for 5% Shift Differential Pay of the pay range minimum. 

Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

 If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers: • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Progra

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