Workplace Support Specialist – Austin

About this role

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

1Password is opening a new office in Austin, and we need someone to own the technology that makes it work. As a member of the IT team, this role is responsible for delivering an exceptional in person technology experience by supporting the workplace systems employees rely on every day. You'll own the office network, AV and collaboration systems, physical security technology, and provide hands on IT support for employees and new hires.

This is an onsite, individual contributor role based in Austin, reporting to the Manager of IT Ops. You will be the primary IT presence in the office, partnering closely with our remote IT Support team to bring the same high quality support experience into a physical workplace. While you'll own the technology that keeps the office running, you'll also help shape how workplace support evolves as 1Password grows beyond a fully remote company.

As only our second office location, this role offers a unique opportunity to help establish scalable processes, improve documentation, and influence the future of in person workplace technology and support. We're looking for someone who enjoys building, learning, and adapting in a fast paced environment where priorities can shift quickly, ambiguity is expected, and no two days are exactly alike.

How we’re using AI today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.

This is an onsite opportunity in Austin, Texas.

What we're looking for:

- 3+ years of experience in IT support, workplace technology, or infrastructure with hands on experience supporting office environments.

- Experience with office networking, including wired and wireless environments on platforms such as Cisco Meraki, Aruba, or Ubiquiti.

- Experience operating workplace AV systems, including video conferencing, room scheduling, multi zone audio, and display environments.

- Experience with physical security systems, including access control and camera platforms.

- Experience supporting office environments, including coordination with vendors, building management, and cross functional partners.

- Strong communication skills with the ability to work effectively across technical and non technical stakeholders.

- Demonstrated ability to thrive in a fast paced, evolving environment, balancing changing priorities while building new processes and improving existing ones.

Bonus points for:

- Experience working in a remote first company supporting physical office infrastructure.

- Experience with MDM platforms and device lifecycle management.

- Familiarity with SOC 2 or ISO 27001 requirements as they relate to workplace technology and physical security.

- Experience building documentation, operational processes, or workplace standards from the ground up.

- Comfort building automation workflows that reduce manual operational effort.

What you can expect:

INFRASTRUCTURE

- Manage and maintain the Austin office network, including wired and wireless infrastructure.

- Operate and maintain the physical security stack, including access control, cameras, and integrated systems.

- Partner with the Security team on governance, audit trails, and compliance. Coordinate with building management on physical integrations and maintenance.

- Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking and reliability monitoring.

- Follow and contribute to infrastructure and AV standards established by the broader IT team.

EMPLOYEE SUPPORT & WORKPLACE EXPERIENCE

- Serve as the primary point of contact for employees requiring in person IT support, delivering an exceptional support experience across hardware, software, peripherals, AV, and workplace technology.

- Partner closely with the remote IT Support team to provide a seamless experience for employees, learning established support practices while contributing feedback to continuously improve the in person support model.

- Own the end to end onboarding technology experience for employees joining in Austin, including device provisioning, setup, or

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