Workplace Experience Coordinator

About this role

COMPANY 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki https://www.linkedin.com/in/ed-harycki/, former Swift Capital Founder (acquired by PayPal in 2017 https://techcrunch.com/2017/08/10/paypal-acquires-swift-financial/). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview:

We’re looking for a Workplace Experience Coordinator who brings ownership, judgment, and pride to the details that shape how our employees, candidates, vendors, and visitors experience the company.

This is a highly visible, hands-on role at the center of our office operations. You’ll help keep the workplace running smoothly, create moments that make people feel supported and welcomed, and become one of the go-to people employees trust to get things done.

This is an ideal opportunity for someone early in their career who has the instincts of a future high performer: highly organized, proactive, resourceful, energized by people, and motivated by making every detail better than it has to be.

What you'll do:

- Daily office operations and facility readiness: Ensuring the physical workspace is clean, stocked, and functional throughout the day, responding to real-time employee needs, and maintaining a consistent standard of environment across all common areas

- Vendor and facilities oversight: Acting as the primary liaison between the office and external service providers, proactively managing supply levels, and escalating building or maintenance issues to resolution

- Guest and candidate experience management: Serving as the first point of contact for all visitors, creating a professional and welcoming impression that reflects the company's culture and standards

- Administrative reporting and budget management: Owning expense processing, budget tracking, and recurring reporting to leadership, maintaining visibility into office spend and operational performance

Who you are

- Exceptionally organized: you can manage multiple competing priorities without letting things slip through the cracks.

- Proactive and ownership-driven: you see what needs to be done, take initiative, and follow through without waiting to be asked.

- Resourceful and solutions-oriented: you stay calm when things are ambiguous, solve problems creatively, and find a path forward.

- A strong communicator: you keep the right people informed, communicate clearly, and know when to ask questions or escalate.

- Detail-oriented with high standards: you notice what others miss, take pride in getting things right, and care about the quality of every detail.

- Warm and professional: you represent Credit Genie well to every employee, candidate, vendor, and visitor who walks through the door.

- Comfortable with technology: you can use tools like Google Workspace, Slack, Notion, and basic office systems, and you learn new systems quickly.

- Discreet and trustworthy: you handle confidential employee and company information with sound judgment and care.

- High-potential and eager to grow: you may be early in your career, but you bring curiosity, humility, strong judgment, and a desire to build something excellent.

Requirements

- Ownership mentality: Takes responsibility for outcomes, not just assigned tasks. Notices what needs to be done, follows through without being chased, and treats the office experience as something they personally own.

- High agency and resourcefulness: Finds ways to solve problems, unblock themselves, and make progress even when the path is unclear. Doesn’t wait for perfect instructions — asks smart questions, uses judgment, and figures things out.

- Creativity in service of experience: Brings ideas for making the workplace feel more thoughtful, organized, welcoming, and energizing. Looks for small details that can improve how employees, candidates, and visitors experience Credit Genie.

- Pride in the work and exceptional standards: Cares deeply about doing things well, even when the task seems small. Has a high bar for quality, presentation, follow-through, and consistency because they see every detail as a reflection of the team.

- Coachability, judgment, and future potential: Demonstrates humility, curiosity, emotional intelligence, and a desire to grow. I’m looking for someone who can earn trust quickly, handle ambiguity, communicate clearly, and eventually take on more responsibility as the company scales.

Nice to have

- Experience operating in a dynamic and high growth environment.

BENEFITS AND PERKS

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offerin

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