WMS Trainer-Distribution Center

About this role

The WMS Trainer plays a front-line role in preparing Stockton CA DC associates to work confidently and accurately in the new Körber Warehouse Management System (WMS), replacing the legacy Manhattan/PKMS platform. Trainers deliver classroom and floor-based training across Train-the-Trainer (TTT), SME, and End User Training (EUT) audiences, reinforce standard operating procedures on the floor during go-live, and serve as a key point of contact for associates building new habits on the system. This role directly supports associate readiness, minimizes disruption during go-live and peak periods, and helps ensure a smooth transition from legacy processes to Körber. Following the Körber launch, the person chosen for this role will transition into a Process Trainer position within a specific department based on business need. CA Pay range for this position: $19.50-$22.00/hour Why You’ll Love World Market You won’t find a place and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. 

Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it!  

When you join our team, you’ll enjoy:  • Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more! • Paid vacation and paid sick time • 401(k) plan with Roth option and company match • Employee Assistance Program and wellness resources to be and do your best • Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper  • Working with a team who thinks the world of you 

What You’ll Do

Training Delivery • Deliver classroom and hands-on floor training sessions for associates across all operational areas, including orderfill, replenishment, ICQC, shipping, ECOM, and Bolts/Photo. • Facilitate and support Train-the-Trainer (TTT) sessions to build a sustainable internal training capability. • Reinforce SOPs already covered in classroom and floor training; redirect associates to SMEs for questions that are net-new or related to underlying system behavior. • Use approved training materials, scope-of-training documentation, and job aids consistently across all sessions. • Confirm associate readiness on required hardware, including TC52 RF devices, RF guns, and mobile/hip printers.

Go-Live and Floor Support • Floor coaching stations and provide just-in-time refreshers during and after go-live . • Shadow new or lower-confidence associates during their first live transactions in Körber. • Serve as Tier 1 support on the escalation path, resolving associate confusion and navigation issues on the spot; escalate system-behavior or process issues to the assigned SME. • Track associates who need a follow-up touch later in the shift or on subsequent days. • Participate in Start of Shift meetings, daily huddles, and end-of-day wrap sessions to share floor observations and training gaps.

Readiness, Feedback, and Continuous Improvement • Support administration of ADKAR-based readiness surveys (Awareness, Desire, Knowledge, Ability, Reinforcement) at the appropriate checkpoints for each training group. • Log issues encountered during training and floor coaching consistently, even when resolved quickly, to support the broader Issue Log and readiness reporting. • Provide input on training content and pacing based on direct floor observation, particularly for tasks with high muscle-memory demands (e.g., RF scanning sequences). • Maintain and help update training setup checklists for classroom and floor readiness ahead of each session. • Will support WMS team with any tasks associated with Go Live Readiness

Experience & Skills You’ll Bring Required • Strong working knowledge of distribution center operations; prior experience in a DC/warehouse environment strongly preferred. • Comfortable using or quickly learning RF/TC52 devices, mobile printers, and warehouse management system interfaces. • Clear, patient communication style; able to coach associates of varying experience levels and confidence. • Ability to stand, walk, and move throughout the distribution center floor for extended periods, including during peak and go-live periods. • Strong organizational skills, including consistent documentation and follow-through on open items. • Flexibility to work across all shifts, weekends, and adjust availability around go-live and peak operational windows.

Preferred • Prior experience as a trainer, coach, or SME during a system implementation or similar change initiative. • Familiarity with Körber WMS or a comparable WMS platform (e.g., Manhattan, PKMS). • Exposure to change management concepts (e.g., ADKAR) or structured training design.

Success Measures • Associates demonstrate the ability to complete assigned tasks in Körber independently within the expected timeframe after training. • Low rate of repeat Tier 1 escalations for the same training topic within a zone. • Positive trend in Knowledge and Ability scores on post-training and post-go-live ADKAR surveys. • Minimal disruption to throughput and productivity during the associate's transition period.

Working Conditions This role is based on-site at the SDC distribution center for the duration of the training rollout and go-live hyper care period, with time split between the training room/floor training area and live operational zones. Trainers should expect a fast-pac

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