Warranty and Dealer Records Specialist

About this role

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: • Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job The Warranty and Dealer Records Specialist for Engines provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates.

This is a remote role. However, preference will be given to qualified candidates who live in Sheboygan or Milwaukee.

Important Notice:  This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.

Specific Responsibilities:

• Review, evaluate, and adjudicate engine warranty claims to ensure compliance with Rehlko warranty policies and procedures. 

• Administer and return warranty claims that do not meet policy requirements, providing clear communication and justification. 

• Evaluate and process sales policy adjustment claims in alignment with business guidelines. 

• Investigate and resolve customer and distributor warranty issues, ensuring timely and accurate resolution. 

• Serve as a key contact for distributors, dealers, OEMs, and internal teams regarding warranty claims, policies, dealer records as it pertains to aftermarket parts and service 

• Follow up on outstanding information to ensure timely progression of claims through the adjustment process. 

• Support processes related to registrations, and extended warranty applications. 

• Develop, implement, and maintain warranty system alerts, documentation, and user guidance tools within online systems. 

• Recommend improvements to warranty processes and procedures to enhance claim accuracy and reduce overall warranty costs. 

• Maintain system data including flat rates, policies, and global parameters to ensure consistent and efficient claim processing. 

• Assist with updates to Warranty Policy and Procedures documentation

Dealer & Network Management  • Maintain and manage dealer and service entity records within the warranty system, ensuring accuracy, completeness, and compliance with company standards. 

• Lead and support dealer/service entity audit processes, validating account data, activity, and adherence to program requirements. 

• Coordinate and execute dealer re-sign / reauthorization processes, including documentation collection, approvals, and system updates. 

• Partner with field service and cross-functional teams to ensure dealer network governance and integrity.

OEM & External Liaison Responsibilities  • Serve as the primary OEM liaison for warranty adjustments, collaborating with OEM partners to review claims, clarify requirements, and ensure alignment with warranty policies. 

• Provide technical and procedural guidance to OEM partners regarding claim submission, documentation standards, and failure analysis expectations. 

• Support alignment between internal teams and OEMs to drive consistency, improve claim quality, and reduce processing cycle times. 

Additional Responsibilities  • Provide technical assistance for users of the warranty system, including troubleshooting issues and answering policy or claim-related questions. 

• Administer system access, user roles, and security within the warranty platform. 

• Execute additional projects and assignments as directed by the Manager of Technical Services. 

Requirements  • Associate or Bachelor’s degree preferred or equivalent combination of relevant education and experience.

• ​Demonstrated strong written and verbal communication skills with a customer-first mindset, particularly in technical support environments. 

• Proficiency with data in computer systems, including data entry, with a strong emphasis on accuracy, efficiency, and attention to detail in Excel.

• 2+ years of work experience in a background in business, technical support, or experience in customer service, product support, warranty administration, or quality assurance. 

• Previous warranty or customer service experi

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