Warehouse Associate-ToroAire

About this role

About Us

ToroAire is a leading HVAC manufacturer’s representative and solutions provider specializing in commercial HVAC systems, make-up air, and kitchen ventilation. As part of the Ambient Enterprises family of brands, we partner with top manufacturers to deliver engineered solutions for restaurants, institutional facilities, and commercial/industrial customers. Our team is known for technical expertise, strong customer relationships, and a hands-on, solution-oriented approach.

About the Role

This person will play a critical role in keeping our operations running smoothly. This position is responsible for receiving, organizing, and preparing products for delivery while maintaining a clean, safe, and efficient warehouse environment. The ideal candidate is dependable, detail-oriented, and enjoys hands-on work in a fast-moving setting. You will work closely with warehouse and counter sales teams to ensure accurate order fulfillment and excellent customer service.

Key Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins

• Prepare and follow up on quotes, bids, and order confirmations

• Process sales orders accurately and efficiently in the ERP system

• Support customers and Ambient partners with parts and aftermarket pricing, product availability, and documentation

• Assist customers with parts quotes and basic technical questions

• Coordinate with vendors, warehouse and logistics teams to ensure timely deliveries

• Proactively identify opportunities to upsell and cross-sell products and solutions

• Maintain accurate customer, pricing, and order records

• Build strong, long-term relationships with contractors and internal partners

Qualifications

• 1–3+ years of parts sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)

• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)

• Strong communication and customer-service skills

• Comfortable working in a fast-paced, transaction-heavy environment

• Proficient with ERP/CRM systems and Microsoft Office

• Highly organized, detail-oriented, and dependable

Preferred

• HVAC distribution or contractor experience

• Familiarity with quoting, submittals, or light technical support

• Experience supporting outside sales teams

We offer excellent health benefits, a 401(k) Plan, Paid Time Off, Paid Holidays and flexible scheduling.

Compensation : $23-27/hr DOE

Ambient is a collective of HVAC design and implementation experts,
each entity esteemed in their respective regions, with decades 
of experience. Our experts merge craft with care, delivering safety, 
comfort, and highly efficient, sustainable solutions for spaces that 
matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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