VP Regional Services - Central

About this role

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.     Primary Purpose & Scope The VP Regional Services serves as the senior service and installation leader for the Central region , responsible for delivering exceptional service and installation performance while maximizing customer uptime, operational excellence, and workforce effectiveness. This role leads the region's service, installation, and administrative operations by driving service quality, technician productivity, workforce planning, safety, customer satisfaction, and financial performance while achieving service revenue, gross profit, and operational performance objectives. Beyond delivering annual operational results, the VP Regional Services strengthens the long-term capability of the organization by developing leaders, building technical expertise, driving continuous improvement, and creating a highly engaged, customer-focused service organization. The role is accountable for translating enterprise service and installation strategy into disciplined regional execution while building the leadership capability, operational discipline, and workforce engagement necessary to deliver sustainable business performance and exceptional customer outcomes.

Reporting to the Executive Vice President, Global Service, the VP Regional Services leads Service & Installation Directors, Field Support Managers, and Regional Administrative Leaders while partnering closely with the VP Regional Sales and enterprise functions including Distribution Excellence, Technical Center of Excellence, Finance, Human Resources, Information Technology, and Customer Experience. The role ensures enterprise service strategies are translated into disciplined regional execution while delivering a seamless One Rite-Hite customer experience across every customer interaction.

This is a hybrid role out of our Milwaukee, Wisconsin global headquarters.

Values and Culture Expectations All employees are expected to consistently demonstrate Rite-Hite’s Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.

Essential Duties & Responsibilities Safety Responsibilities: • Support and promote a culture of safety. • Follow all Company and OSHA safety policies and procedures. • Proper use of required personal protective equipment (PPE) • Report hazards, near misses and incidents promptly

Job Responsibilities: • Lead the operational performance of the assigned region by translating enterprise service and installation strategy into disciplined regional execution that delivers customer uptime, service quality, operational excellence, and profitable growth. • Own regional service and installation performance by establishing clear operating priorities, performance expectations, and accountability for customer experience, service gross profit, margin performance, technician productivity, first-time fix, on-time installation, and service level agreement performance. • Lead, coach, and develop Service Directors, Installation Directors, Field Support Managers, and regional administrative leaders to build a high-performing organization focused on operational excellence, customer satisfaction, employee engagement, and leadership development. • Develop regional organizational capability by identifying high-potential talent, strengthening leadership succession, coaching operational leaders, and reinforcing enterprise service standards through partnership with the Technician Center of Excellence and Human Resources. • Execute regional workforce plans by aligning technician staffing, scheduling, dispatch, installation capacity, and administrative resources with enterprise priorities, customer demand, and long-term growth objectives. • Drive operational excellence through standardized service and installation processes, quality systems, performance metrics, and continuous improvement initiatives that improve productivity, consistency, and operational efficiency. • Partner closely with the VP Regional Sales to ensure seamless coordination between sales, installation, and service operations, enabling successful project execution, customer transitions, issue resolution, and a consistent customer experience. • Collaborate with Distribution Excellence to implement enterprise operating standards, process improvements, operational reporting, and technology initiatives that improve field execution and organizational effectiveness. • Partner with the Technician Center of Excellence (Director Technician Excellence) to strengthen technician development, certification progression, technical training, and workforce capability while ensuring field teams possess the skills necessary to support evolving customer and product requirements. • Build executive relationships with key customers by leading resolution of complex service and installation issues, ensuring service recovery, strengthening customer loyalty, and reinforcing Rite-Hite's commitment to delivering an exceptional customer experience. • Establish an operating cadence that leverages business performance metrics, customer feedback, workforce analytics, and financial results to identify operational risks, improve decision making, and deliver sustainable business performance. • Manage regional labor utilization, operating expenses, capital resources, and service investments within established financial guardrails while balancing customer commitments, operational efficiency, emplo

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