VP, Provider Operations

About this role

Primary Purpose

Responsible for overseeing Bright Horizons’ Back-up Care Provider Operations team including provider management, provider support, provider payments, provider setup and provider compliance.

This is a remote position available in the United States.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference .

Essential Functions/Responsibilities:

• Create provider supply in cooperation with network team, based on forecasted demand. • Maximize utilization of Bright Horizons owned and controlled capacity by optimizing and expanding Bright Horizons capacity and developing new programs to meet client and customer needs. • Manage provider relationships and hold providers accountable for backup care performance. • Manage team responsible for provider payments. • Responsible for participating in the design and delivery of technology solutions to increase automated fulfillment, provider interactions, communications and support. • Establish and achieve performance targets for quality, capacity, and efficiency. • Develop tools and processes to ensure the highest quality of care across all providers in the network - monitoring, reporting, training, and incentives. • Drive standardization and consistency across all components of provider operations. • Deliver solutions for all ages and stages - infant, toddler, preschool, school-age, elder care and peak days. • Establish short and long-term strategies that drive operational delivery that is scalable and supports the ongoing growth of the backup care business. • Work collaboratively with network strategic partnerships and the program team to solve capacity needs in all markets. • Negotiate provider contracts that allow Bright Horizons to deliver high quality care at an exceptional value to our clients and customers.

Minimum Qualifications: • Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, Human Services, or a related field. • An additional five (5) years of relevant professional experience may be considered in lieu of a degree.

• 15 years of progressive professional experience, including significant responsibility for strategic planning, operational leadership, and organizational management. • 10 years of direct management and supervisory experience, including leading and developing teams and managing organizational performance. • 5 years of experience managing and influencing internal and external stakeholder relationships, including collaboration with senior leaders, partners, vendors, or other key constituencies. • Demonstrated experience managing complex operational functions and translating strategic priorities into effective business practices and measurable results. • Experience developing, managing, and overseeing departmental budgets and resources. • Proven ability to lead multiple initiatives simultaneously in a fast-paced and evolving environment while balancing competing priorities.

Preferred Qualifications: • Demonstrated success in negotiating contracts, partnerships, or other complex business agreements. • Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to inform strategy and operations. • Experience leading large-scale organizational, operational, or transformational initiatives. • Experience working with executive leadership to develop and implement long-term strategic objectives.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference .

Compensation: The annual salary for this position is between $163,000-$182,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus and RSUs.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 160 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: • Medical, dental, and vision insurance • Paid vacation, sick, holiday, and parental bonding leave • 401(k) retirement plan • Long-term and short-term disability insurance • Life insurance • Money-saving discounts and financial planning tools • Tuition assistance and education coaching • Caregiving support and resources for the children and adults in your family • Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to apply: This role is anticipated to remain open until 9/4/26

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title —  you’re the difference . Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work crea

Similar jobs

• VP, Operations — Mediabrands · Brooklyn, New York, United States
• VP, Operations — Brookfield Properties · Tampa, Florida | Dallas, Texas | Atlanta, Georgia
• VP, Operations — Wmg · 777 S. Santa Fe Ave, Los Angeles, United States
• VP, Member & Provider Services and Optimization — Oscar · New York, New York, United States
• VP, Professional Services — Starburst · Boston, MA
• VP, Health Plan Sales — Oneimaging · Remote
• VP, Revenue Operations — Later · Remote
• VP, Payer Sales — Coherehealth · Remote