VP of Customer Success

About this role

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

Reporting to the President & COO, the VP, Customer Success will play a pivotal role in HYPR’s leadership team, building and managing a world class Customer Success function and fostering collaboration and partnership across the customer journey.

Key Responsibilities

• Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support

• Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team

• Work collaboratively with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers

• Drive efficiencies in implementation and onboarding to ensure a seamless customer experience

• Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability

• Grow product adoption through successful onboarding and training initiatives

• Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally

Requirements

• 10+ years experience in leading customer-facing organizations

• Ability to manage influence through persuasion, negotiation, and consensus building

• Combined background of pre and post-sales experience

• Strong empathy for customers and passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Enthusiastic and creative leader with the ability to inspire others

• Excellent communication and presentation skills

Why You Should Work At HYPR

• Competitive compensation including salary and equity with significant growth potential

• Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, &more

• Generous equipment budget and a customized workstation to ensure success

• Stable position in a rapidly growing sector of identity security

• Mission-driven culture focused on impactful and cutting-edge work

Additional Information

H1B/Visa support is not available for this position

HYPR is an Equal Opportunity Employer

Compensation: Base Salary is $225,000-$250,000; + Variable.

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company. To learn more about this identity verification process, please contact peopleops@hypr.com.

HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR’s application process.

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