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VP, Customer Engineering

Armada

Remote · US

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About this role

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About the Role

Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing. This is a pivotal leadership role for a builder and operator who thrives at the intersection of cutting-edge AI technology and large-scale industrial deployment.

As Armada accelerates adoption of its AI-powered edge platform spanning ruggedized modular data centers, GPU-accelerated inference, and real-time edge AI this leader will shape how we engage with customers globally: from initial technical discovery through validated, deployment-ready architectures. You will own the pre-sales technical lifecycle across all regions, ensuring our Customer Engineers operate with rigor, speed, and clarity in North America, EMEA, APAC, and emerging markets.

The CE function guides customers from mission-critical AI ambitions and complex operational environments to scalable, field-proven Armada solutions taking each opportunity 80% of the way by scoping requirements, framing AI infrastructure trade-offs, validating feasibility, and ensuring full qualification before moving to detailed engineering.

VP, Customer Engineering & Value Engineering

About the Role

Armada is seeking a visionary VP of Customer Engineering & Value Engineering (Global) to lead a world-class, globally distributed organization at the forefront of AI infrastructure and edge computing. This is a pivotal leadership role for a builder and operator who thrives at the intersection of cutting-edge AI technology, commercial execution, and large-scale industrial deployment.

This leader will own and scale both the Customer Engineering (CE) and Value Engineering (VE) functions globally , ensuring tight integration between technical discovery, solution architecture, and business value articulation across the entire pre-sales lifecycle.

As Armada accelerates adoption of its AI-powered edge platform—spanning ruggedized modular data centers, GPU-accelerated inference, and real-time edge AI—this role will define how we engage with customers worldwide. From initial technical discovery through validated, deployment-ready architectures and quantified business outcomes, you will drive a consistent and high-impact motion across North America, EMEA, APAC, and emerging markets .

The combined CE + VE organization guides customers from mission-critical AI ambitions and complex operational environments to scalable, field-proven Armada solutions —taking each opportunity ~80% of the way by:

• Scoping technical and business requirements

• Framing AI infrastructure trade-offs

• Validating feasibility and ROI

• Ensuring full qualification prior to deep engineering engagement

You will build a best-in-class global pre-sales engine where:

• Customer Engineering drives technical discovery and architecture

• Value Engineering quantifies ROI, operational impact, and strategic value

• Together, they accelerate revenue while enforcing discipline, consistency, and scale

What You'll Do

Build & Scale a Global Customer Engineering & Value Engineering Organization

• Lead, coach, and develop a globally distributed team across North America, EMEA, APAC, and emerging markets

• Own global hiring strategy across Customer Engineering and Value Engineering , building presence in new regions and scaling existing teams

• Establish operating rhythms, onboarding frameworks, and standards for technical and commercial excellence worldwide

• Create career pathways that develop Customer Engineers into AI infrastructure architects and Value Engineers into strategic advisors

• Build a culture of continuous learning across AI, edge computing, and industrial deployments at scale

Drive AI-Focused Technical Discovery & Value-Based Solutioning

• Champion a rigorous AI-first discovery methodology , integrating both technical and value-based frameworks

• Guide teams to uncover:

• AI workload requirements

• Business drivers and ROI levers

• Data sovereignty and regulatory constraints

• Connectivity realities across global environments

• Ensure translation of complex environments into:

• Validated edge architectures (Galleon, Atlas, GPU stack)

• Clear economic value propositions and business cases

• Define standards for:

• AI inference, real-time analytics, and ML pipelines

• Value quantification, ROI modeling, and executive-level narratives

Elevate Global Pre-Sales Excellence (Technical + Value)

• Set the global bar for:

• Architecture quality

• Discovery rigor

• Value articulation

• Proof-of-value frameworks

• Standardize technical and commercial qualification frameworks ensuring opportunities are:

• Technically feasible

• Economically justified

• Strategically aligned

• Implement global review cadences combining:

• Architecture validation (CE)

• Business case validation (VE)

•

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