VP, Business Transformation & Operations

About this role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

What   You’ll   Do  

1) Establish and Lead the Transformation Office  

• Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization.  

• Partner with cross-functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact.  

• Develop and   maintain   frameworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals.  

2) Lead Portfolio Tracking for Strategic Initiatives  

• Stand up and run a light-but-rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID.  

• Create an executive dashboard that provides   an accurate , exception-based view of health, risks, and decisions.  

• Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed.  

• Drive cross-functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes.  

3) Manage Red Team Review Cycles  

• Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives.  

• Ensure selected projects are   properly reviewed   with clear   objectives   and evaluation criteria.  

• Document next steps, decisions, and lessons learned from each review, and ensure systematic follow-up on all recommended actions.  

• Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement.  

4) Run the Business Management System (BMS) operating rhythm  

• Own the annual and quarterly   executive   BMS calendar   and run-of-show for multi-day, standard meetings (e.g., M1/M2/M3).  

• Drive agenda development with the CEO/ELT ; lock   agendas by deadlines and publish pre-reads.  

• Standardize meeting materials (templates, executive narratives, KPIs) and enforce   a single source   of truth.  

• Coordinate participants and presenters; manage day-of execution (facilitation, timekeeping, decision capture).  

• Publish decisions, notes, and actions within 24– 48 hours ;   maintain   an enterprise action log and drive closure.  

5) Executive communications, insights & tooling  

• Craft CEO-quality narratives that synthesize signals into insights and decisions.  

• Operationalize the one source of truth with BI/analytics   partners   so ELT reviews consistent metrics.  

• Develop standard templates and frameworks and ensure consistent usage.  

• Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI).  

What   You’ll   Bring  

• 18+ years in business operations, chief-of-staff, consulting, strategy/ops, or enterprise PMO roles, including   8 + years supporting C-suite leaders.  

• Program/portfolio management   expertise   across complex, cross-functional initiatives; fluent with OKRs, RAID , dashboards .  

• Experience   establishing   or leading a Transformation Office and driving enterprise-wide change initiatives.  

• Strong   track record   managing Red Team reviews, implementing process rigor, and ensuring follow-up on learnings.  

• Outstanding attention to detail, time management, and meeting deadlines.  

• Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows.  

• Nice-to-have: PMP/ PgMP ,   Prosci /Change Management, OKR certification.  

How   We’ll   Measure Success (first 180 days)  

• Transformation   Office launched and   managing   prioritized initiatives with clear governance and reporting.  

• Red Team reviews executed with documented lessons and action follow-up for all critical projects.  

• Top 10 portfolio: live dashboard with   current status , risks, and decisions   required ; all initiatives onboarded.  

• Stakeholder satisfaction: positive CEO/ELT feedback on meeting flow, materials quality, and decision velocity.  

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:  • Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to c

Similar jobs

• VP, M&A & Transformation — FIS · US FL JAX 347
• VP, Accounting Transformation & Controls — Wonder · New York, NY
• VP, Product Strategy & Operations — Fox Corporation · Los Angeles, California, United States | New York, New York, United States
• VP, Operations — Mediabrands · Brooklyn, New York, United States
• VP, HR Business Operations — Prologis · San Francisco, California
• VP, Business Technology — Geniussports · New York, New York, United States
• VP, Digital Transformation Consulting — Horizonmedia · New York, New York
• VP, Business Lead — Vaynermedia · United States- Los Angeles, CA