Virtual Assistant: Provider Operations Coordinator - Recruiting, Onboarding & Payroll [Remote]

About this role

ABOUT LEGION HEALTH

- Legion Health is building fast, affordable, high-quality mental health care at scale.

- We are an AI-native psychiatry network where clinicians provide care directly to patients.

- Our operations and technology systems help remove administrative friction so providers can focus on patient care.

ROLE LOGISTICS

- Job Type: Full-time contract

- Location: Fully remote

- Work Hours: 1:00 PM to 9:30 PM Central Time

- Compensation: $5-$15 per hour, based on experience

- Ideal Experience: 2+ years in operations, recruiting coordination, healthcare administration, payroll support, or virtual assistant work

THE OPPORTUNITY

- This is not a generic assistant role.

- You will help keep Legion’s provider operations engine running smoothly.

- You will support provider recruiting, onboarding, provider management, and payroll preparation.

- The right person is organized, proactive, comfortable with spreadsheets, and excellent at follow-through.

- This is a strong fit for someone who enjoys checklists, healthcare operations, provider communication, and detail-heavy workflows.

RESPONSIBILITIES

- Manage provider recruiting coordination, including: - Candidate tracking - Interview scheduling - Application follow-ups - Hiring record updates

- Support provider onboarding, including: - Collecting required documents - Tracking onboarding checklist completion - Following up on missing items - Coordinating internal handoffs - Making sure providers are ready to start

- Maintain provider operations trackers, including: - Provider rosters - Onboarding status - Active and offboarding providers - State coverage - Collaborating physician relationships - Credentialing or payer status

- Communicate with providers through Slack, email, and internal systems.

- Support weekly payroll preparation, including: - Gathering provider pay inputs - Reviewing visit counts - Checking no-shows and late cancellations - Updating pay sheets - Validating payroll trackers - Escalating discrepancies before payroll is finalized

- Coordinate across recruiting, credentialing, clinical operations, billing, and payroll.

- Document processes and improve SOPs so workflows become cleaner and easier to repeat.

- Handle sensitive healthcare and payroll information with confidentiality and care.

YOU’LL BE SUCCESSFUL IF YOU ARE

- Extremely organized and reliable

- Strong with spreadsheets, trackers, and checklists

- Detail-oriented with names, dates, pay periods, counts, and status fields

- Clear and professional in written English

- Comfortable following up with clinicians and internal teammates

- Able to move quickly without sacrificing accuracy

- Proactive about spotting missing information or unclear ownership

- Calm under pressure in a fast-moving startup environment

- Careful with sensitive information and HIPAA-aware

IDEAL BACKGROUND

- 2+ years in one or more of the following: - Healthcare operations - Recruiting coordination - Provider onboarding - Payroll support - HR administration - Executive assistant or virtual operations support

- Strong preference for experience supporting: - Clinicians - Healthcare providers - Contractors - Remote teams

- Bonus points for experience with: - Google Sheets - Slack - Ashby or another ATS - Healthie or another EHR - Looker Studio - Stripe - Payroll or invoice workflows - Telehealth, behavioral health, credentialing, billing, or provider operations

THIS ROLE IS NOT A FIT IF YOU

- Prefer only patient-facing support

- Dislike spreadsheets, trackers, or reconciliation work

- Need the same exact workflow every day

- Wait for instructions instead of proactively following up

- Are casual with deadlines, documentation, or payroll accuracy

COMPENSATION & BENEFITS

- Hourly Compensation: $5-$15 per hour, based on experience

- Work Setup: Fully remote

- Schedule: 8:00am - 5:00pm US Central Time

- Impact: Help build the provider operations foundation that lets clinicians focus on patient care

- Growth: Opportunity to grow into broader ownership across provider operations, onboarding, recruiting coordination, or payroll operations

HIRING PROCESS

- Resume and application review

- Initial interview

- Practical operations exercise using a sample tracker or onboarding/payroll scenario

- Final interview

- Reference check

EQUAL EMPLOYMENT OPPORTUNITY

- Legion Health is an Equal Opportunity Employer.

- We welcome applicants from all backgrounds and are committed to building an inclusive, respectful, and high-performing team.

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