Vice President, Trade Development & Inside Sales

About this role

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Time Type: Full time Remote Type:

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Job Description Summary: We are seeking a dynamic, enterprise-minded leader to build and lead two transformational capabilities within Trade Development:

1. Performance Management & Service Model - Build and scale a best-in-class performance management and service model that ensures consistent, high-quality delivery to hundreds of supplier partners. This includes ownership of our Inside Sales & Customer Care operation, leadership of a team of Business Managers executing against our service standards, and the processes, tools, and governance that drive accountability and results.

2. Business Management Center of Excellence - Establish an enterprise-wide commercial capability program that elevates our Business Manager population to be the most commercially astute and professionally excellent in the industry - grounded in data, supported by world-class tools and routines, and measured by outcomes that matter.

This is a rare opportunity to build from the ground up - creating the structures, standards, and culture that will define how Breakthru serves its supplier partners for years to come. Job Description:

This role follows a flexible hybrid schedule and can be performed from any Breakthru Beverage office location.

Job Responsibilities: • Supplier Service Model & Business Manager Leadership • Lead, develop, and manage a team of Business Managers - owning the full people management lifecycle including performance management, coaching, career development, and accountability • Execute against our service standards model - defining engagement routines and accountability frameworks across hundreds of supplier partnerships • Serve as the Center of Excellence and main connection point for markets - ensuring enterprise consistency in how we deliver service to supplier partners while enabling local market collaboration • Develop the processes, tools, technology solutions, and accountability frameworks to manage and elevate this team - ensuring deep cross-collaboration across markets, functions, and leadership levels • Build standard dashboards, scorecards, and reporting cadences that drive visibility and continuous improvement • Create escalation frameworks and decision-rights structures that resolve issues at pace • Partner closely with Trade Analytics to deploy automation, analytics, and enablement tools

• Inside Sales & Customer Care • Own the Inside Sales & Customer Care (IS/CC) operation - including full vendor management of our strategic BPO partner (contract governance, scope management, performance, and innovation) • Define the strategic framework for which accounts will and should be serviced by Inside Sales - creating the business rules, criteria, and decision logic that determine what makes an IS account • Establish and enforce service-level agreements and KPIs across revenue, PODs, accounts sold, program adherence, and more • Establish and enforce service-level agreements and KPIs across call coverage, response time, resolution quality, revenue conversion, and program adherence • Drive daily performance oversight with clear accountability metrics across the IS/CC operation • Partner closely with Technology Strategy & Enterprise Transformation on strategic BPO partner management, technology deployment, and innovation • Continuously evaluate and evolve the IS/CC model to optimize coverage, performance, and cost-effectiveness

• Architect the Business Management Center of Excellence • Design and steward an enterprise-wide commercial capability framework - one standard of excellence, consistently applied for our Business Manager community • Define what "great" looks like for Business Managers at Breakthru - raising the baseline of commercial acumen across the entire population • Build the roadmap and deliver value in deep collaboration with Trade Leadership, Trade Analytics, Supplier Brand Development, Commercial Strategy, Finance, and other key partners - partnering closely with the Enterprise Learning & Development team on curriculum design and delivery • Provide practical tools, frameworks, and resources that make a significant impact in Business Managers' daily lives - not theoretical training, but applied commercial enablement that drives real results • Develop tools, governance structures, and performance routines across core capability domains • Drive measurable improvement through KPIs tied directly to business outcomes • Embed capability development into the operating model as a sustainable, ongoing competitive advantage - not a one-time initiative

• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications: • Bachelor’s degree in related field and/or equivalent training and work experience • Minimum of 10 years of senior leadership experience in beverage alcohol distribution, CPG, sales, trade development, or related industries. • Proven track record building and scaling commercial operating models, driving revenue growth, and establishing enterprise-wide governance, performance, and accountability frameworks. • Deep expertise in commercial strategy, supplier economics, sales execution, financial management, and translating strategic priorities into market results. • Demonstrated success leading large, geographically dispersed teams and managing complex vendor, supplier, and strategic partner relationships. • Strong analytical and business planning capabilities, including advanced use of CPG data, KPI development, SLA management, and performance optimization. • Exceptional executive communication, stakeholder management, and influencing skills, with the ability to align cross-functional leaders and drive organizational change.

Preferred Qualifications: • MBA • Direct experience in beverage alcohol distribution (wine, spirits, bee

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