Vice President of Operations (LACC)

About this role

POSITION: Vice President of Operations DEPARTMENT: Operations REPORTS TO: Assistant General Manager FLSA STATUS: Exempt Base Salary Range: $150,000 to $180,000 annually

LEGENDS GLOBAL brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. T he world leader in venue management and live event production, oversees 450+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Los Angeles Convention Center located in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows, and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event.

SUMMARY The Vice President of Operations provides strategic leadership and oversight for the operation, maintenance, safety, reliability, and continuous improvement of the Los Angeles Convention Center's physical assets, infrastructure, and operational support services. This position is responsible for directing the Engineering and Electrical divisions and ensuring the facility remains operationally ready to support all events, conventions, exhibitions, and public assemblies. The Vice President of Operations develops and implements operational strategies, policies, procedures, and performance standards that promote efficiency, regulatory compliance, asset preservation, fiscal responsibility, and exceptional client service. The position oversees preventive maintenance programs, capital improvement initiatives, contractor and vendor performance, risk management activities, and operational compliance while ensuring adherence to all company policies, contractual obligations, industry standards, and applicable federal, state, and local regulations. This role serves as a key member of the facility's leadership team and is accountable for achieving operational objectives through effective planning, performance management, employee development, and continuous process improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES Provides overall leadership, direction, supervision, and performance management for the Engineering and Electrical divisions. Establishes departmental goals, performance expectations, and accountability measures to ensure alignment with organizational objectives.

Directs the operation, maintenance, repair, and replacement of all building systems, including HVAC, electrical, plumbing, mechanical, structural, utility distribution, and fire life safety systems. Ensures facility infrastructure remains reliable, safe, and fully operational.

Ensures the facility is operationally prepared to support all conventions, exhibitions, meetings, entertainment events, and public assemblies. Coordinates operational resources, staffing, utilities, and facility services to meet client and event requirements.

Develops, implements, and monitors comprehensive preventive, predictive, and corrective maintenance programs designed to maximize asset life cycles, reduce downtime, improve reliability, and protect facility investments.

Develops, implements, maintains, and enforces operational policies, standard operating procedures (SOPs), maintenance standards, and best practices. Conducts regular audits, inspections, and reviews to ensure compliance with company policies, contractual obligations, regulatory requirements, and industry standards.

Develops, administers, and monitors departmental operating, capital, and maintenance budgets. Forecasts expenditures, manages resources, controls costs, evaluates financial performance, and identifies opportunities for operational efficiencies and revenue enhancement.

Establishes and monitors key performance indicators (KPIs), service standards, maintenance metrics, and operational benchmarks. Analyzes performance data, identifies trends, and implements corrective actions and continuous improvement initiatives to enhance operational effectiveness.

Leads planning, budgeting, and execution of capital improvement projects, deferred maintenance initiatives, facility renovations, and infrastructure modernization efforts. Coordinates with ownership representatives, consultants, contractors, and regulatory agencies to ensure successful project delivery.

Oversees contractor, consultant, and service provider performance. Reviews and approves work orders, purchase requisitions, contracts, invoices, and project expenditures. Ensure all external work is performed safely, efficiently, and in accordance with applicable standards and contractual requirements.

Promotes a culture of safety and operational excellence. Ensures compliance with safety regulations, risk management programs, emergency preparedness plans, business continuity initiatives, Regulation 4 and fire life safety requirements. Responds to facility emergencies and directs corrective actions, as necessary.

Conducts routine inspections and operational assessments of the facility, grounds, and infrastructure systems. Identifies deficiencies, develops corrective action plans, and ensures timely resolution of operational issues.

Interviews, hires, develops, coaches, and evaluates staff. Establishes performance expectations, conducts performance reviews, addresses employee relations matters, and develops succession plans to support long-term organizational success.

Collaborates with internal departments, clients, public agencies, contractors, ownership representatives, and business partners to support operational objectives and maintain

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