Vice President, Knowledge Management

About this role

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Vice President, Knowledge Management

The Organization We help society’s foundational healthcare institutions achieve their full potential in service to others.

We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.

Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement, and Clinical Solutions.

At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

The Position Kaufman, Hall & Associates, LLC is seeking a Vice President, Knowledge Management to lead the firm’s enterprise knowledge management strategy, department, and capabilities. This leadership role is responsible for advancing how intellectual capital is captured, organized, curated, and leveraged across the organization to support business development, client delivery, innovation, and operational excellence.

The Vice President will partner closely with the SVP, Sales and Delivery Enablement, Consulting Practice Leaders, and various operations and enterprise leads to strengthen the accessibility, usability, and scalability of the firm’s knowledge assets. This individual will lead efforts to improve knowledge sharing and reuse, drive adoption of Knowledge Management (“KM”) tools and processes, support proposal and engagement teams with high-value content, and ensure the firm’s intellectual capital is effectively maintained and scaled.

This role will also play a critical leadership role in shaping the firm’s knowledge and AI enablement strategy by partnering closely with Information Technology, data and analytics leaders, and AI stakeholders across the organization. The Vice President will help define scalable approaches for leveraging AI technologies, intelligent search, automation, and digital knowledge solutions to enhance operational efficiency, accelerate insight generation, and improve the accessibility and usability of the firm’s intellectual capital.

The ideal candidate combines strategic thinking, operational leadership, change management expertise, and a strong understanding of consulting environments, professional services knowledge ecosystems, and emerging AI-enabled capabilities.

Key Responsibilities • Lead the ongoing development and execution of Kaufman Hall’s enterprise knowledge management strategy aligned with business priorities and growth objectives • Oversee the firm’s knowledge management infrastructure, repositories, governance standards, taxonomy, and content lifecycle management processes • Partner with consulting and operational leaders to improve the capture, organization, and dissemination of intellectual capital across practices and functions • Drive adoption and continuous improvement of knowledge management tools, platforms, workflows, and user experiences • Collaborate with sales, marketing, and consulting teams to support high-quality, efficient proposal development and client pursuit activities • Develop and maintain governance processes to ensure content quality, consistency, relevance, and compliance with firm standards • Lead initiatives to improve searchability, accessibility, and usability of firm knowledge resources and data assets • Partner with IT, data, digital, and AI leadership teams to develop and operationalize a scalable enterprise AI and knowledge enablement strategy • Help evaluate, implement, and govern AI-enabled knowledge management tools, intelligent search capabilities, automation solutions, and emerging technologies • Establish governance, standards, and best practices related to AI-assisted content management, knowledge curation, and enterprise information usage • Identify opportunities to improve productivity, insight generation, and content accessibility through responsible and practical application of AI capabilities • Collaborate with stakeholders to ensure alignment between knowledge management strategy, enterprise technology priorities, and digital transformation initiatives • Build strong relationships across the organization to foster a culture of collaboration, knowledge sharing, and continuous learning • Lead, mentor, and develop knowledge management team members and associated resources • Monitor KM performance metrics, adoption trends, and operational effectiveness, providing regular reporting and recommendations to leadership

Qualifications The ideal candidate will possess: • 10+ years of progressive experience in knowledge management, content management, consulting operations, digital enablement, or related professional services leadership roles • Demonstrated experience leading enterprise knowledge management programs, systems, and governance models within a consulting, healthcare, or professional services environment • Strong understanding of sales operations and enablement, intellectual capital management, and consulting engagement and delivery workflows • Experience implementing or optimizing KM technologies, collaboration platforms, document management systems, enterprise search tools, and AI-enabled solutions • Strong understanding of emerging AI technologies, con

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