Vice President – GBS Colleague Services

About this role

ROLE SUMMARY Global Business Services (GBS) is Pfizer’s global engine for shared business services — Procurement, Financial Services, Global HR Services, Transformation and Project Management.

Roughly 2,000 colleagues deliver these capabilities in service of Pfizer’s purpose: Breakthroughs that Change Patients’ Lives.

The Global Colleague Services Lead sets the strategic direction and oversees operational execution for Human Resources Services for the Pfizer enterprise and oversees the design, optimization and operations of the following processes and supporting functions as applicable: • HR administration (‘Hire to Retire’ process administration) inclusive of Payroll operations • HR Business Process Design, including regional and local process design and maintenance • Execute Global Payroll in support of Pfizer Colleagues • Accountable for compliance, controls and audits, ensuring that Global Controls and SOPs are followed, and regional / country work instructions are maintained, updated as needed and followed • User Experience/Change Management • HR Information Systems management including Workday, and local Payroll systems, • Lead regular benchmarking and external / regulatory monitoring to ensure best-in-class performance and compliance • Colleague Support (Help Desk) and Issue Resolution

As a member of the GBS Leadership Team, the Global Colleague Services Lead ensures business objectives are met and Pfizer’s HR Services are best in class. This leader drives innovation across the GBS value proposition while sustaining a high-performance culture for ~300 colleagues globally plus an outsourced relationship.

This role requires close collaboration with the GBS Leadership Team, the People Experience Leadership Team, BU Finance Leaders, IBM, ADP, and other senior F&GBS leaders to ensure compliant operations and value-driving business strategies.

Colleague Services remains largely intact under the GBS move to a five-tower operating model, with select activities transitioning to the new Platform & Enablement Services tower.

Today's GBS market bar: The bar has moved from ticket volume to colleague experience — resolution at first contact, deflection, and colleague effort now matter more than throughput. This leader governs a major outsourced payroll partner while owning the colleague outcome end to end, treats payroll accuracy as a trust event rather than a service metric, and has run a Workday-scale HR technology change with an honest account of adoption.

ROLE RESPONSIBILITIES • Set direction for PX services , priorities, and resolve major issues and address risks, and resource needs. • Leadership of a global Colleague Services organization that works in the overall context of Pfizer’s global PX service delivery model. • Maintain existing standardization and govern future standardization; prioritize and deliver enhancements, which optimize benefits for and across multiple functions. • Enable the implementation and continuous improvement of global HR standards through the entire Pfizer enterprise • Timely identification of issues and implementation of resolutions via an integrated structure which involves the appropriate stakeholders. • Lead innovation for continuous improvement to existing processes, technology and other relevant areas within global HR processes inclusive of payroll • Disseminate and direct global standards to regions/countries.  Mitigate issues, risks and timeline concerns by facilitating decisions and providing direction. • Coordinate across the process areas within GBS to ensure seamless services delivery, streamline messages, promote clarity, reduce project efforts and eliminate duplication. • Track and manage to intended metrics and service level agreements all outsourced operations to third parties.  Resolve production issues and drive continuous improvement enhancements and global expansion.

QUALIFICATIONS • Undergraduate degree in Business Administration, Finance, HR, or a related field. • MBA or graduate degree in a business discipline preferred • 15+ years of progressively responsible management experience, including large scale, cross-functional technical global projects. • Cross-HR functional knowledge, e.g., HR administration, Payroll, benefits and compensation, staffing, and talent. • Strategic planning and financial business case experience • Experience leading global teams with consistent demonstration of earned leadership and global accountability • Management experience and demonstrated proficiency in team and matrix leadership • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details: • Last Day to Apply: 8/25/2026 • Work Location Assignment: Hybrid • Global travel as required


The annual base salary for this position ranges from $274,000.00 to $456,600.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 30.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.&#

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