Vice President, Chief of Staff

About this role

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Chief of Staff to serve as Zayo's CEO’s right hand, enabling focus, leverage, and effectiveness across the enterprise. Our Chief of Staff drives CEO operating mechanisms, strengthens ELT cohesion and accountability, brings strong financial judgment to enterprise decision-making, and anticipates risks and opportunities. Our Chief of Staff ensures the CEO’s leadership philosophy and Zayo’s culture are translated into consistent execution across the organization, resulting in faster decisions, stronger alignment, and improved enterprise outcomes.

This is a high-impact leadership position, not an administrative role. It is designed for a proven, high-potential executive with strong business judgment, credibility with senior leaders, and the ability to operate seamlessly across strategy, execution, and influence.

Core Responsibility Buckets:

CEO Operating Mechanisms & Cadence • Own and continuously improve the operating rhythm that enables effective leadership and execution.

• Design, run, and evolve CEO operating mechanisms (ELT, SLT, Board, enterprise forums)

• Ensure agendas, pre-reads, decisions, and follow-through are disciplined and outcome-oriented

• Own prioritization and decision frameworks across CEO forums

• Drive clarity on priorities, sequencing, ownership, and accountability

• Act as connective tissue between CEO priorities and enterprise execution

• Own design and visibility of CEO operating calendar (MS365)

• Build an integrated, forward-looking enterprise cadence (vs. manual processes)

CEO & ELT Scorecards • Own structure, quality, and execution of CEO and ELT performance scorecards.

• Draft and maintain CEO scorecard tied to enterprise priorities

• Ensure alignment of ELT scorecards to company objectives

• Define KPIs, targets, and dashboards

• Drive monthly/quarterly performance tracking and reviews

• Identify performance gaps and ensure follow-through on corrective actions

Key areas include: • Growth (bookings, installs, churn)

• Service excellence (MTTR, OTP, NPS)

• Operational efficiency (cost, automation, AI)

• Financial performance (MRR, EBITDA, capital)

• Value creation (M&A, integration)

• Talent and culture

CEO Stewardship & Right-Hand Support Serve as a trusted advisor helping the CEO focus on what matters most. • Anticipate CEO needs, risks, and decision points

• Pressure-test thinking, surface blind spots, provide candid counsel

• Support preparation for ELT, Board, investor, and external engagements

• Protect CEO time by filtering noise and elevating critical inputs

• Operate with discretion and strong judgment

ELT Effectiveness, Alignment & Accountability Strengthen ELT as a cohesive governing body. • Drive alignment, clarity of roles, and shared accountability

• Ensure decisions translate into execution with clear owners

• Surface and resolve breakdowns in ownership or collaboration

• Reinforce leadership norms and decision quality

SLT Leadership & Enterprise Translation Extend CEO intent across the next leadership layer. • Represent CEO in SLT forums as needed

• Translate strategy into actionable priorities

• Ensure consistent messaging and interpretation across the organization

• Support leadership development and alignment

Enterprise Signal, Risk & External Perspective Help the CEO see around corners and make better trade-offs. • Monitor enterprise risks, execution gaps, and talent implications

• Bring external market, industry, and peer insights

• Advise on sequencing of initiatives based on readiness

• Connect decisions to financial outcomes, capital allocation, and value creation

Business Outcomes Focus Anchor leadership mechanisms and decisions to measurable outcomes. • Drive focus on profitable growth, operational efficiency, and value creation

• Ensure enterprise decisions reflect trade-offs across growth, cost, and capital

• Reinforce performance accountability across leadership forums

Skills, Knowledge, Experience & Education:

Skills • Exceptional judgment and ability to synthesize complexity into clear action

• Strong financial acumen with the ability to interpret financial results, understand value drivers,

• and connect enterprise decisions to financial outcomes

• Strong executive presence and credibility with senior leaders

• Highly organized, disciplined, and detail-oriented without losing the big picture

• Outstanding written and verbal communication skills

• Strong collaborator who builds trust quickly across functions

• Ability to operate with discretion and handle highly sensitive information

Knowledge • Deep understanding of enterprise operations and leadership dynamics

• Strong grasp of operating mechanisms, governance, and executive cadence

• Solid understanding of the telecommunications industry and competitive landscape

Experience • Prior experience operating at the ELT or near-ELT level

• Demonstrated success driving cross-enterprise initiatives or operating rhythms

• Experience working directly with or supporting C-suite leaders

• Telecommunications or similarly complex, asset-intensive, regulated industry experience strongly preferred

Education • Bachelor’s degree required

• MBA or equivalent advanced degree preferred

Temperament & Profile This role is best suited for a high-potential leader with: • High energy, strong work ethic, and intellectual curiosity

• Comfort operating in ambiguity and navigating

Similar jobs

• Chief of Staff to the President — Barnard · New York City, NY
• Chief of Staff, Office of the President — Ambiencehealthcare · San Francisco
• Chief of Staff, President & COO — Handshake · San Francisco, CA
• Chief of Staff (Executive Office) and VP of Strategy & Operations — Flex · New York, NY
• Assistant Vice President and Chief of Staff — University of Chicago · Chicago, IL
• Manager, Chief of Staff — Mastercard · New York City, New York | O'Fallon, Missouri | Miami, Florida
• Chief of Staff — Vsco39 · San Francisco, California
• Chief of Staff — Amperity · New York, NY