Veterinary Teaching Hospital Assistant II

About this role

Position Title: Veterinary Teaching Hospital Assistant II

Job Group: Merit

Required Minimum Qualifications: • Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Job Description: Summary of Duties and Responsibilities: Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal  Veterinary Teaching Hospital Assistant II !

Hours:  The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.

Why You’ll Love This Position: • Meaningful Work:  Help clients navigate their pet’s care journey and play a vital role in their health and happiness. • Team Atmosphere:  Collaborate with skilled doctors, students, and support staff in a positive and supportive environment. • Exciting Responsibilities:  Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging. • Fast-Paced Energy:  Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties Customer Service/Client Communication • Welcome clients and update patient information in the hospital database. • Schedule appointments, handle emergencies, and provide detailed instructions for visits. • Explain hospital policies, payment procedures, and consent requirements. • Manage high call volumes, transfer calls to appropriate departments, and address client inquiries. • Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks • Manage communications for faculty, students, and staff. • Train and supervise students in office procedures and medical record handling. • Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination • Organize and maintain medical records. • Deliver food, supplies, and lab samples. • Prepare and send out billing statements and other client communications. • Maintain the reception area with necessary forms and supplies. • Sort and distribute mail and assist with database updates. •

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a  Veterinary Teaching Hospital Assistant  and start a career you’ll be proud of!

Required Minimum Qualifications: • Customer service or receptionist experience totaling two years. • Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Preferred Qualifications: • Prior receptionist experience within a large or small animal clinic. • Customer service experience in high-volume or fast-paced environments. • Experience with payment processing, invoicing and/or bookkeeping. • Familiarity with scheduling systems or client management software. • Associate's degree or coursework in veterinary technology, animal science, or related field.

Department/Program & College Description: The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach

Department Unit/Website: Home - Lloyd Veterinary Medical Center

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae Letter of Application/Cover Letter

  If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type: Temporary (Fixed Term)

Proposed End Date or Length of Term:

March 1, 2027

Number of Months Employed Per Year:

Time Type: Part time

Pay Grade: 08

Original Posting Date: August 17, 2026

Posting Close Date: August 27, 2026

Job Requisition Number: R19780

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu .   General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

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