Veterinary Receptionist

About this role

Veterinary Receptionist

Warwick Animal Hospital | Full-Time

Warwick Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

Salary: $15.00-$18.00 dependent on skills and experience

Schedule: Monday-Friday 7AM to 6PM, Saturdays 7AM to 12PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

• Strong verbal and written communication skills, including active listening and conflict resolution

• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Warwick Animal hospital

Warwick Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care . We have four doctors available to examine your pet and answer your questions. We also have a large support staff that includes veterinary technicians, receptionists, kennel technicians, and three groomers available.

We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels with outdoor walking areas.

At Warwick Animal Hospital we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.

#CSR

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