Veterinary Customer Service Representative

About this role

We are a fast, small practice focused on providing loving, family friendly care to the pets of our community. We are looking for a personable individual who will add to our work culture and join us in delivering high quality care to our clients and pets. We have been serving the community for over 30 years and are known for our welcoming, warm atmosphere and compassionate staff. We truly care, not only for our pet parents and patients, but also for the well-being and work-life balance of our staff! Responsibilities include but are not limited to: • Greeting clients and patients as they arrive for appointments and notifying technical staff when they arrive. • Checking in/out patients; processing payments. • Answering phone calls and routing calls as necessary; processing faxes and emails in a timely manner. • Acting as a liaison to effectively communicate information between clients and medical staff. • Coordinating and scheduling appointments; identifying potential emergencies and scheduling them appropriately; confirming appointments. • Maintaining and ensuring accuracy of client/patient accounts; entering and obtaining previous medical records for new patients and updating accounts as necessary. • Client education; becoming familiar with preventatives, vaccinations, routine testing, etc. to be able to confidently discuss with clients • Maintaining hospital cleanliness.

Candidates must be comfortable handling patients and communicating with clients on a regular basis. Full-time employees are eligible for complete benefits. Part-time employees receive a generous employee discount. We look forward to hearing from you!

Experience: • Customer service: 2 years (Required) • Veterinary clinic: 1 year (Required)

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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