Vendor Compliance Analyst

About this role

Join our  Customer Service  team at Helen of Troy and make an immediate impact on our trusted brands:  OXO,   Hydro Flask,     Osprey,     Honeywell ,    PUR ,  Braun ,  Vicks ,  Hot Tools,   Drybar ,  Curlsmith ,  Revlon , and  Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day.    

Look around your home, and  you'll  find us everywhere,  in your kitchen, living room, bedroom, and bathroom. We are already making   your   everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!     

Position:   Vendor Compliance Analyst   

Department:  Customer Service    

Work Location :   El   Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule:  At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the  option  to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.  

What you will be doing:     

The Vendor Compliance   Analyst   is responsible for   ensuring compliance with customer routing guides, shipping requirements, labeling standards, and transportation specifications while minimizing financial risk. Acts as a liaison between internal teams and customers to resolve compliance issues, drive corrective actions, and improve operational performance.   Utilize   data analysis, chargeback trends, and customer scorecards to   identify   risks and support continuous improvement. Partners cross-functionally to   implement   customer requirements and leads the testing, validation, and deployment of new labels, label data, shipping documentation, and other compliance-related changes to ensure successful execution and adherence to customer specifications. Provides training and guidance to internal stakeholders as needed to support compliance awareness, process adoption, and consistent execution of customer requirements.  

• Review and summarize customer compliance requirements for applicable internal departments.    

• Evaluate non-standard customer requirements and   determine   compliance feasibility.   

• Request, document, and   maintain   waivers for requirements that cannot be met by the company.   

• Maintain organized compliance documentation and standardized team records.   

• Submit and coordinate IT tickets for special customer setups, configurations, or system enhancements.   

• Coordinate customer testing requirements,   validate   results, and approve successful implementations.   

• Communicate compliance updates, testing timelines, and implementation status to internal stakeholders and customers.   

• Review and research weekly non-compliance chargeback reports received from Accounts Receivable.   

• Validate, code, and process chargebacks for acceptance, denial, dispute, or claim submission.   

• Research and investigate shipping, invoicing, pricing, labeling, routing, and documentation discrepancies to support chargeback resolution.   

• Collaborate with internal teams to gather supporting documentation and substantiate chargeback disputes and denials.   

• Retrieve, analyze, and   maintain   chargeback data from customer portals, reporting tools, dashboards, correspondence, and internal systems.   

• Conduct trend analysis by customer, charge type, root cause, and operational area to   identify   corrective action opportunities and reduce future chargebacks.   

• Prepare and distribute compliance performance reports, scorecards, trend analyses, and corrective action summaries on a daily, weekly, monthly, quarterly, and annual basis.   

• Facilitate meetings with key stakeholders to review compliance performance, discuss findings, and   establish   corrective action plans.   

• Monitor and track the effectiveness of corrective actions and continuous improvement initiatives.   

• Communicate customer compliance requirements and routing guide expectations to cross-functional teams, including Customer Service, Sales, EDI, Operations, Warehouse, and other business partners.   Assist   in researching, analyzing, and communicating scorecard performance results to support compliance improvements and corrective action initiatives.  

• Collaborate with internal and external stakeholders to develop and implement compliance-related process improvements, system changes, labeling updates, shipping documentation revisions, and customer-specific requirements.   

• Access and analyze carrier systems, proof of delivery (POD) records, tracking portals, bills of lading (BOLs), ERP data, and other operational systems to support compliance investigations, claims, and chargeback resolution.   

• Support customer onboarding initiatives and internal compliance audits by reviewing requirements,   identifying   risks and trends, documenting findings, and   assisting   with training and coaching efforts.   

• Schedule and   facilitate   meetings to review compliance results, performance metrics, and customer requirements as needed.  

Skills needed to be successful in this role:     

• Excellent leadership skills, excellent organizational skills, and excellent decision-making skills.   

• Strong oral and written communication skills, excellent problem-solving and analytical skills,   good   conflict management skills.   

• Strong understanding and comfort level with EDI components.   

• Requires knowledge of all logistic functions.   

• Strong PC skills   required , including Microsoft Office.   

• Typing WPM 60 words per minute.   

• Presentation skills.   

• Office knowledge in filin

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