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UX/UI Expert - Professional Services

OutSystems

Remote · Remote, United States, US$157k – $191k

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About this role

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

As a Lead UX UI Designer, you are the design authority on our most complex client engagements. You take the hardest, most ambiguous problems end to end across multiple accounts, and you own how the discipline solves them — the patterns, standards, and tooling the rest of the practice reuses. You are the person clients trust with the problems that don't have a precedent.

Key Responsibilities • Strategic Design Consulting: Partner with C-suite and senior stakeholders to translate complex, often ambiguous business requirements into governed Agentic Workflows. You act as the primary advisor on how AI should interact with users to drive business ROI. 

• Full-Cycle Design: Lead user research, business requirement gathering, ideation, user testing and end-to-end UI design for complex enterprise applications.

• Architecting Agentic Interaction Models: Define the global "rules of engagement" for how AI agents behave. You design the oversight models, the reasoning transparency (explainability), and the "Human-in-the-loop" protocols for non-deterministic systems.

• Building the "Design Workbench": Drive the evolution of our practice by building the agents and workflows that automate the manual parts of the design craft (e.g., agents that perform automated visual QA, accessibility audits, or generate UI variations based on a Design System).

• Advanced Workshop Facilitation: Lead high-impact discovery and strategic alignment workshops. You move stakeholders beyond "feature requests" toward an Orchestrator Mindset, where they understand how to govern autonomous processes.

• Design System Governance: Own the "Agent-Ready" standards for our Design Systems. You ensure components are built with the metadata and logical constraints that allow AI agents to assemble branded, accessible interfaces dynamically without breaking the "Gold Standard."

• Practice Thought Leadership: Actively contribute to the internal and external design community. You define the benchmarks for AX quality and publish patterns that solve recurring problems across the practice.

• Mentorship through Action: Foster the growth of more junior designers by modeling systemic thinking. You show them how to move from "designing screens" to "designing autonomous logic."

Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as: • Market Research: Industry reports, salary surveys, and online salary databases

• Company Performance: Financial performance, revenue growth, and budget allocation

• Job Requirements: Skills, experience, and qualifications necessary for the role

• Geographic Location: Cost of living, market conditions, and industry standards in our region

• $157,250 - $191,475 Base Salary

Requirements & Qualifications • Experience: 8–10+ years in UX/UI Design, with a significant track record in complex enterprise software and digital transformation.

• Technical/Design Skills: Expert-level mastery of Figma and Design System architecture. Deep proficiency in Agentic UX patterns, conversational logic, and designing for AI transparency/trust.

• Consulting Skills: Expert negotiation and influence. Proven ability to present complex architectural logic to non-technical executives and gain buy-in for strategic shifts.

• Agentic Orchestration: Proven ability to leverage AI tools to automate design workflows and the "Builder of Builders" mindset to elevate the whole team’s efficiency.

• Education/Certification: Portfolio demonstrating high-complexity enterprise problem solving. Advanced certifications in UX Strategy, AI-Human Interaction, or Service Design are highly valued.

More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. 

OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and  includes a thriving, worldwide community of remote employees.

Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. 

Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the

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