UX Designer (Secret or TS Clearance Required)

About this role

At ICF Next Government, we partner with federal clients to modernize digital services through human-centered design. We are seeking a UX Designer to support the design and evolution of federal websites and digital products as part of cross‑functional delivery teams. 

This role is suited for a UX professional who can contribute to UX/UI delivery within Agile, DevSecOps-enabled programs and support user-centered transformation of legacy systems into modern, scalable platforms. 

Job Location  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Key Responsibilities  UX/UI Design & User-Centered Modernization  • Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle. 

• Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows). 

• Design end-to-end user experiences including: 

• User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications 

• Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook). 

Usability Testing & UX Research Integration  • Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights. 

• Collaborate with product teams to validate concepts and inform iterative design improvements. 

• Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction. 

UX Measurement & Data-Driven Design  • Support implementation of UX measurement tools to track user behavior and feature usage. 

• Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement. 

• Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions. 

Agile Product & DevSecOps Collaboration  • Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers. 

• Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery. 

• Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints. 

Design System & Consistency  • Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications. 

• Support integration with common services and platforms to promote interoperability and standardized user experiences. 

Documentation, Training & User Support  • Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance. 

• Support development of training materials and user-facing documentation to enable system adoption. 

• Incorporate user feedback and support insights into ongoing UX enhancements. 

Required Qualifications  • Active Secret security clearance, with eligibility to obtain and maintain a Top Secret clearance 

• 2+ years of professional experience in user experience design, interaction design, or a closely related field

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications  • Top Secret security clearance 

• Bachelor's degree in related field

• Experience designing for complex, multi-step workflows or enterprise applications.   

• Working knowledge of Figma for design and prototyping.  

• Strong collaboration skills across cross-functional teams (design, engineering, product).  

• Ability to communicate design decisions clearly and adapt based on feedback.  

• Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms).  

• Exposure to the U.S. Web Design System (USWDS) and federal accessibility standards.  

• Experience collaborating with developers in Agile or iterative delivery environments.  

• Familiarity with UX analytics and behavioral measurement tools.  

• Experience supporting modernization of legacy systems into cloud-based platforms. 

Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept co

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