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Usher/Ticket Taker

ASM Global

Toledo, OH, USonsite

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About this role

ESSENTIAL DUTIES AND RESPONSIBILITIES ·          Enthusiastically greet guests and provide event information. ·          Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket. ·          Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed. ·          Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes. ·          Proactively approach guests that may have questions, difficulty, or a complaint. ·          Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved. ·          Identify and respond to emergencies; involve Supervisors as appropriate. ·          Remain calm and direct guests to the designated area of safety in the event of an emergency. ·          Ensure sections are always clean and clear of debris. ·          Check seating for lost articles. ·          Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. ·          All other duties and responsibilities as assigned. WORKING CONDITIONS • Tasks are performed with moderate supervision. • Walking & standing occurs 95% of the time (6-8 hours per shift). • Employees may be assigned to work positions located outside. • Employees may be scheduled to work until 12:00am or later. • Ability to work in a loud, fast-paced environment. • Employee should use precautions & follow safety guidelines.

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