User Experience Researcher

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As a UX Researcher, you will reveal what our users need from the client’s products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience intuitive, accessible, and seamless.    

The work:  

• Collaborate with designers and stakeholders to understand research needs    

• Conduct all stages of UX research:  identifying , planning, driving, conducting, analyzing, and reporting out actionable insights    

• Recruit participants for research studies    

• Communicate out statuses and updates of research studies to stakeholders    

• Continuously update the UX research repository    

• Work cross-functionally with product owners, designers, content  producers  and leadership to help  identify  significant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation  

• Identify  opportunities to improve user experience based on research insights    

• Build a UX research repository that delivers efficiency for clients    

Here’s  what you need:  

• Bachelor’s Degree in human behavior or related field, or equivalent   experience ​   

• Minimum 5  years of UX research experience    

• Ability to perform all research related tasks including research, planning, evaluating, and iteration    

• Ability to  quickly and effectively share research results    

• Ability to learn new software quickly; experience with Microsoft Office,  Dscout , Optimal Workshop, Figma, Confluence, or JIRA is a plus.    

• Knowledge of UX research modalities and methods (e.g.,  generative  and evaluative, participatory design, card sorting, journey mapping, un-moderated).    

• Understanding of integrating qualitative and quantitative research methods to improve research outcomes.     

Bonus points if you have:      

• Master's Degree        

• Minimum of 1 year of experience   leading a   workstream ​   

• Client-facing   experience in the   federal or public   sector     

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $69,900 — $153,000 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

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