US-Supv Financial Counseling

About this role

Financial Counseling Supervisor Hybrid | Supporting Multiple Hospital Locations (3 Days Onsite / 2 Days Remote) Lead with Purpose. Help Patients Access the Care They Need. At R1 , we are transforming the healthcare experience through technology, innovation, and compassionate patient advocacy. As a Financial Counseling Supervisor , you'll lead a team dedicated to helping uninsured and underinsured patients navigate financial assistance programs, secure healthcare coverage, and access the resources they need to receive care. This is more than a leadership position. It is an opportunity to directly impact patient outcomes while coaching a high-performing team, driving operational excellence, and building strong partnerships across multiple healthcare facilities. If you're a healthcare leader who enjoys developing people, improving processes, and making a meaningful difference in patients' lives, we'd love to meet you. Based on the needs of the business, this role follows a hybrid work structure , spending approximately three days per week onsite supporting multiple hospital locations and two days per week working remotely . What You'll Do Lead and Develop a High-Performing Team • Coach, mentor, and develop a team of Financial Counselors across multiple hospital locations. • Conduct regular one-on-one meetings, performance coaching, and developmental discussions. • Support hiring, onboarding, training, and ongoing professional development initiatives. • Foster a culture of accountability, collaboration, patient advocacy, and continuous improvement. • Lead daily huddles and team meetings focused on priorities, productivity, quality, and employee growth. • Recognize performance, celebrate successes, and create opportunities for career development.

Drive Exceptional Patient Advocacy • Oversee financial counseling activities for uninsured and underinsured patients. • Support patients and families with Medicaid, charity care, and other financial assistance programs. • Ensure team members accurately screen patients and identify available funding resources. • Serve as an escalation resource for complex patient situations and high-risk accounts. • Partner with hospital staff and community organizations to improve patient access to financial resources. • Help create a positive, compassionate experience for patients during challenging financial situations.

Manage Operations and Performance • Monitor team productivity, quality, and performance metrics. • Analyze operational data and identify opportunities for improvement. • Prepare and present daily, weekly, and monthly performance reporting. • Manage staffing schedules, attendance, timecards, coverage planning, and workload distribution. • Conduct root-cause analysis of performance gaps and implement corrective action plans. • Ensure work is completed accurately, timely, and in accordance with established standards.

Partner Across the Healthcare Continuum • Serve as a key liaison between Financial Counseling, Case Management, Clinical Teams, Medicaid Vendors, and community agencies. • Build strong relationships with client leadership and internal partners. • Support escalated patient concerns and complex account situations. • Collaborate with leadership to implement best practices and operational improvements across sites. • Participate in site visits and leadership rounding to support team engagement and service excellence.

Champion Quality and Compliance • Ensure adherence to organizational policies, client requirements, and regulatory standards. • Monitor documentation quality and account activity for accuracy and compliance. • Recommend enhancements to workflows, training materials, job aids, and operational procedures. • Drive continuous process improvement initiatives that improve both patient and business outcomes.

What You'll Bring Required Qualifications • High School Diploma or equivalent. • Minimum 3 years of experience in healthcare operations, patient financial services, revenue cycle, patient access, financial counseling, Medicaid enrollment, or a related healthcare setting. • Minimum 1 year of leadership, supervisory, or team lead experience. • Experience coaching, mentoring, and developing employees. • Strong communication, organizational, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office and healthcare technology platforms. • Ability to travel locally between assigned hospital facilities.

Preferred Qualifications • Bachelor's degree or equivalent combination of education and experience. • Experience with Medicaid eligibility, Medicaid applications, and financial assistance programs. • Experience leading teams in Financial Counseling, Patient Access, Revenue Cycle, or Patient Financial Services. • Strong analytical skills with experience utilizing performance metrics to drive results. • Proven success leading process improvement initiatives.

Why You'll Love This Opportunity ✅ Hybrid flexibility with onsite and remote work ✅ Opportunity to lead across multiple healthcare facilities ✅ Make a direct impact on patient access to care ✅ Lead, coach, and develop a high-performing team ✅ Influence operational strategy and process improvement initiatives ✅ Join a company driving innovation in healthcare through technology, analytics, and automation About R1 R1 is a leading provider of technology-enabled revenue cycle management solutions for hospitals, health systems, and physician groups across the United States. Our mission is simple: be the one trusted partner to manage revenue so providers and patients can focus on what matters most. At R1, you'll join a team that values: • Patient Advocacy • Accountability • Collaboration • Continuous Improvement • Innovation • Integrity

If you're passionate about leadership, healthcare operations, and helping patients navigate the financial side of healthcare, we encourage you to apply. R1 is an equal opportunity em

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