US Digital Account Manager

About this role

Application Deadline:

09/03/2026

Address: 320 S Canal Street

Job Family Group: Customer Shared Services

Digital Account Manager Responsibilities 1. Vendor Contract Lifecycle Management Own the end-to-end management of vendor and partner contracts to ensure commercial compliance, operational effectiveness, and business continuity. Key responsibilities: • Manage the complete contract lifecycle from onboarding, execution, amendments, renewals, and termination. • Maintain a centralized repository of vendor contracts and associated documentation. • Track key contract milestones, renewal dates, notice periods, and contractual obligations. • Coordinate with Procurement, Legal, Finance, and business stakeholders during contract negotiations and renewals. • Ensure vendors comply with contractual SLAs, KPIs, security requirements, and regulatory obligations. • Identify contractual risks and develop mitigation plans. • Drive contract optimization opportunities to improve commercial terms and service levels.

2. Financial Management and Governance Serve as the financial steward for vendor engagements by ensuring accurate budgeting, forecasting, cost control, and invoice management. Key responsibilities: • Manage vendor budgets and monitor spend against approved allocations. • Develop monthly, quarterly, and annual financial forecasts. • Review vendor invoices for accuracy and contractual compliance. • Resolve billing discrepancies and payment disputes. • Track financial commitments, accrued liabilities, and purchase orders. • Analyze spending trends and identify opportunities for cost optimization. • Support annual budget planning and financial reviews with leadership. • Ensure compliance with internal financial controls and procurement policies.

3. Vendor Performance Management Drive accountability and business value realization from strategic vendor relationships. Key responsibilities: • Monitor vendor performance against agreed SLAs and operational KPIs. • Conduct regular business reviews with vendors and internal stakeholders. • Track service quality, delivery performance, issue resolution, and customer satisfaction metrics. • Escalate performance concerns and coordinate corrective action plans. • Identify opportunities to improve productivity, service quality, and cost efficiency. • Support vendor scorecard development and executive reporting.

4. Stakeholder Management Act as the primary liaison between internal business teams and external vendors. Key responsibilities: • Build strong working relationships with vendor account teams and key internal stakeholders. • Coordinate cross-functional discussions involving Procurement, Finance, Legal, Operations, Security, and Delivery teams. • Communicate contract status, financial performance, risks, and recommendations to leadership. • Facilitate governance meetings, business reviews, and executive discussions. • Ensure alignment between vendor capabilities and business objectives.

5. Risk and Compliance Management Ensure vendor engagements meet organizational, contractual, financial, and regulatory requirements. Key responsibilities: • Monitor compliance with corporate policies and contract terms. • Support vendor audits, assessments, and governance reviews. • Identify operational, financial, legal, and delivery risks. • Maintain risk registers and remediation plans. • Ensure vendors meet data privacy, security, and regulatory standards. • Track and manage contractual obligations, penalties, and service credits.

6. Procurement and Renewal Management Support sourcing and strategic vendor decisions. Key responsibilities: • Partner with procurement teams during RFP, RFQ, and vendor selection processes. • Evaluate vendor proposals and commercial terms. • Develop business cases for renewals and vendor investments. • Lead renewal planning and negotiations to achieve favorable commercial outcomes. • Benchmark pricing and market conditions to maximize value.

7. Reporting and Business Insights Provide visibility into vendor performance, contract health, and financial outcomes. Key responsibilities: • Develop executive dashboards and financial reports. • Track contract utilization, spend, forecasts, savings, and vendor performance metrics. • Present insights and recommendations to senior leadership. • Support strategic planning through financial and operational analysis.

Salary :

$112,200.00 - $209,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:  https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, t

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