US Associate Regional Process Leader, GBS - R2R

About this role

JOB OVERVIEW: This role supports the ownership of service delivery performance for the Record-to-Report (R2R) tower for a set of entities within a defined geography (e.g., North America, EMEA, or APAC). The Associate Regional Process Leader is accountable for execution of global process standards set by the Global Process Leader (GPL), ensuring high-quality, consistent, and efficient delivery across outsourced and retained operations.

The role serves as a regional interface between Global Business Services (GBS), outsourced delivery partners, and in-region business stakeholders for the relevant entities, ensuring alignment between global design and regional execution.

Reports to the R2R Regional Process Leader and is responsible for end-to-end operational performance of the R2R tower within the assigned region/businesses/entities.

KEY RESPONSIBILITIES:  • Serve as a regional interface between Global Business Services (GBS), outsourced delivery partners, and regional business stakeholders (Regional CFOs, Controllers, and finance leadership), ensuring clear accountability and alignment of R2R service delivery. • Translate business priorities into executable R2R delivery plans within the region, ensuring alignment with global process standards defined by the Global Process Lead (GPL). • Supports the ownership of end-to-end regional service delivery performance, actively managing outsourced and retained teams across accounting close, reconciliations, journal processing, and controls execution. • Lead daily and weekly operating cadence across the region, managing close calendar execution, volume, throughput, capacity, and backlog across delivery teams. • Own and enforce SLA and KPI performance across R2R, including close timeliness, reconciliation accuracy, journal entry quality, and control compliance; proactively identify risks and escalate performance issues to the GPL with clear root cause analysis and corrective action plans. • Act as an escalation point for regional service delivery issues, ensuring close delays, reconciliation breaks, control deficiencies, and accounting exceptions are resolved in a timely and structured manner. • Coordinate with outsourced vendor sites to maintain staffing levels, quality standards, and process controls • Execute and enforce global R2R process standards, policies, and governance frameworks, while managing regional complexity across countries and entities. • Support regional demand forecasting and capacity planning, proactively identifying and escalating risks, constraints, and resourcing gaps to the GPL. • Ensure consistent execution of process controls, audit requirements, and financial compliance standards across all R2R activities within the region. • Maintain and enforce structured exception management and escalation frameworks aligned with global governance standards. • Identify regional process improvement opportunities, including automation and simplification, and surface opportunities to the GPL and Process Excellence teams for prioritization and execution. • Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments, ensuring minimal disruption to business operations.

SPECIFIC KNOWLEDGE & SKILLS:  • Strong operational expertise in R2R processes, including accounting close, general ledger reconciliations, journal entries, intercompany, fixed assets, and controls execution. • Ability to manage service delivery in a regional or multi-country environment, ensuring alignment with global standards while addressing local requirements. • Experience in KPI and SLA performance management, including root cause analysis and structured escalation handling. • Demonstrated experience managing outsourced or hybrid retained-vendor delivery models. • Strong stakeholder management skills, with the ability to engage and influence regional finance leadership and resolve cross-geography issues. • Capability in capacity planning, workload management, and operational performance optimization. • Experience supporting or driving continuous improvement initiatives, including automation, standardization, and process simplification. • Strong analytical, organizational, and problem-solving capabilities with high attention to detail. • Ability to manage competing priorities and operate effectively in a fast-paced, matrixed environment. • Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor teams.

GENERAL SKILLS & COMPETENCIES:  • Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance • Outstanding verbal and written communication skills and ability to resolve disputes effectively • Excellent presentation and public speaking skills • Excellent independent decision making, analysis and problem-solving skills • Understand and act on financial information that contributes to business profitability • Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility • Lead team(s) to achieve company goals in creative and effective ways • Excellent planning and organizational skills and techniques • Communicate effectively with senior management • Good negotiating skills and ability to effectively manage outsourced relationships • Ability to influence, build relationships, understand organizational complexities and manage conflict • Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures • Ability to lead virtual teams

MINIMUM WORK EXPERIENCE:  Typically, 7 years of professional experience in Finance operations, shared services, or outsourced service delivery environments; with 3 years in a regional or multi-country management role.

Experience managing third-party outsourced providers in SLA-based environments pr

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