Unrepresented Bodily Injury Adjuster

About this role

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description This role is responsible for investigating and confirming the facts of loss for complex automobile accidents. The position determines coverage, liability, and damages, and adjusts and negotiates claims within established authority levels. The role also includes handling injury claims within our Initial Handler Bodily Injury (IHBI) Casualty Unit.

We are seeking an experienced Unrepresented Bodily Injury Consultant who is preferably located within the Eastern, Central, or Mountain time zones. The ideal candidate is a self-motivated claims professional with strong time management skills and the ability to successfully manage a high-volume caseload while working independently. E ffectively evaluate liability, investigate coverage, and drive claims to resolution. Successful candidates will have experience handling casualty injury claims, conducting thorough coverage investigations, negotiating settlements, and maintaining full ownership of claims throughout the life cycle.

Experience managing unrepresented bodily injury claims in Texas and Louisiana is highly preferred. The ideal candidate will possess strong analytical, communication, and decision-making skills, with a proven ability to navigate complex claim scenarios while delivering a positive customer experience and achieving quality claim outcomes.

Key Responsibilities • Determines subrogation or fraud potential and how to handle for complex cases • Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department • Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority • For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims • Recognizes and identifies body parts of a vehicle and understanding other potential property damage • Identifies customer needs and works to meet those needs using appropriate customer service skills

Supervisory Responsibilities • This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. #LI-AS2   Skills Auto Insurance Claims, Bodily Injury Claims, Customer Satisfaction, Documentation, Injury Assessment, Negotiation, Organizing, Prioritization, Time Management, Written Communication   Compensation Base compensation offered for this role is: Adjuster Cons I: $53,500.00 - 77,800.00/salary Adjuster Cons II: $56,000.00 - 82,500.00/salary Adjuster Sr. Cons I: $68,500.00 - 104,100.00/salary Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.     Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and s

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