Treasury Management Commercial Client Experience Representative

About this role

Position Title Treasury Management Commercial Client Experience Representative Location Newport Beach, CA 92660 Job Summary The Client Service Representative is an entry level role responsible for supporting the day-to-day servicing needs of commercial banking clients within the Commercial Client Experience Unit (CCEU), operating under the Treasury Management Sales Engagement organization.

This role provides timely, accurate, and efficient operational support to Client Experience Associates, Client Experience Officers, and Relationship Management teams by executing routine servicing requests, processing transactions, and assisting with client inquiries. The Client Service Representative contributes to the delivery of a white-glove client experience by ensuring consistency, responsiveness, and attention to detail across all servicing interactions.

Working under moderate supervision, the role supports a wide range of treasury and deposit-related activities, including account maintenance, transaction processing, documentation preparation, and issue resolution. The Client Service Representative collaborates closely with internal partners to ensure seamless service delivery and adherence to service level expectations. Job Responsibilities: JOB RESPONSIBILITIES

Routine Servicing and Processing • Process account and online banking maintenance, new account documentation, transactions, wires, transaction monitoring, and basic treasury servicing tasks. • Ensure accuracy, completeness and timeliness to support a smooth onboarding and client experience. • Complete KYC activities in accordance with ASA/AML policies

Client Inquiry Support • Respond to routine inquiries from a broad range of Commercial Banking clients with both basic and complex banking products and account structures. • Provide clear, courteous, and service-oriented responses that reinforce sales and relationship team efforts. • Will identify cross-sell referral opportunities for other products and services as appropriate to client needs.

Issue Research and Escalation • analyzes client issues and researches to respond accordingly; may coordinate with other departments as needed. • Escalate potential client-impacting issues promptly to AVP/VP and notify Relationship Managers and Treasury Management Sales Officers when appropriate.

Compliance, Operations and Quality Control • Reviews various reports including new account reports, check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports. • Ensure compliance with all regulatory and internal policies. • Monitor account activity and identify potential risks including overdrafts, fraud indicators, and unusual transactions.

Team Support and Cross Training • Assist team members and support special projects • Maintain flexibility across tasks to support sales-driven priorities and emerging client needs.

DECISION AUTHORITY • Operates under limited decision authority and follows established procedures.” • May make basic servicing and risk decisions within defined parameters but must escalate exceptions or complex items. • Ensures timely communication of issues that may impact client experience or sales commitments.

ADDITIONAL ACCOUNTABILITIES • Furthers a culture of risk and compliance discipline, including maintaining data integrity and confidentiality across client files and transactions • Demonstrates commitment to implementing and following policies that support the Bank’s Risk Vision • Escalates risk concerns in a timely and structured manner • Demonstrates adherence to the Bank’s Risk Vision and compliance culture • Completes all required compliance and regulatory training • Assists with special projects and department initiatives • Supports audit and examination readiness activities • Performs special projects and transformation initiatives as assigned • Ensures completion of all required compliance training • Maintains knowledge of evolving regulatory requirements and internal policy updates • Maintains strict confidentiality of client and bank information

JOB REQUIREMENTS Required Qualifications: • Education level required: College, Vocational or Associates Degree (2 years or equivalent) • 2+ Years related banking experience in a similar role

Preferred Qualifications: • Undergraduate Degree (4 years or equivalent)

Job Competencies: • Banking in a commercial bank environment • Financial products, services, compliance • KYC-AML • Interpersonal, customer service • Manage time effectively • Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.

• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. • Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. • Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Job Competencies: • Strong client service and relationship management skills • Knowledge of treasury management and banking products • Problem-solving and analytical thinking ability • Strong verbal and written communication skills • Attention to detail and operational accuracy • Time management and organizational skills • Ability to manage multiple priorities and deadlines • Risk awareness and compliance discipline • Ability to work collaboratively across teams • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Demonstrates continued growth of knowledge on understanding of client servicing and treasury management products and services. • General understanding of both business and banking regulations such as UCC, Reg CC, Reg E and regulatory guidance/oversight. • Professional verbal and wr

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